Operations Audit

3 weeks ago

Toronto, Ontario, Canada McMillan Shakespeare Limited Full time
Job Title: Operations Audit & Compliance Team Leader

We are seeking a highly skilled and experienced Operations Audit & Compliance Team Leader to join our team. As a key member of our leadership team, you will be responsible for owning and facilitating all internal and external audit functions required for Operations across Maxxia and RemServ.

The successful candidate will be the key contact with the Client Engagement and Strategy team to ensure the successful management of our key employer assurance programs, as well as ensuring the key contractual requirements that impact GRS Operations are executed and managed.

In addition, this role will also manage a team responsible for direct audit activity within the GRS Operations space, focusing on regulatory and contractual compliance requirements.

Key Responsibilities:
  • Grow the audit management functionality within the operational areas and work with the GRS operations teams to ensure compliance and readiness for all internal and external audit.
  • Maintain a view of the key outcomes from audits that require change to GRS operations and work with the operational leaders to determine the steps required to implement any changes across people, process, or technology.
  • Work with the contract managers of our major contracts to ensure employer assurance programs are supported and manage any changes that are required for GRS operations, identifying the areas of the business that will be impacted and the urgency of the change.
  • Build and maintain stakeholder relationships across multiple areas of MMS, including Tax and Compliance, Client Strategy and Engagement, and Business Systems.
  • Engage with external stakeholders and ensure that business needs are being met in all interactions, challenging external stakeholders when required to support the best possible outcome for the client and business.
  • Manage a team towards achieving team-based and individual KPIs (including operational, customer service, and where applicable sales metrics) and behaviors, conducting one-on-one and team meetings to assist in the development of a high-performing team.
  • Manage workflow and real-time queues via the allocation of tasks, monitoring of productivity/QA as required.
Requirements:
  • Foster productive working relationships with key stakeholders.
  • Demonstrate the ability to interpret numerical data and complex information to complete required tasks.
  • High level of written and verbal communication skills.
  • Ability to work under pressure, achieve deadlines, and manage time effectively.
  • Engage with and manage stakeholders to achieve outcomes.
What We Offer:
  • Our strong people-first culture.
  • Flexible/hybrid working to enhance your work/life balance.
  • Novated lease benefits and discounts.
  • 12 weeks Paid Parental leave and access to our Parents Portal.
  • Exempt Employee Share Plan.
  • Paid Income Protection Insurance under MMSG default Super plan.
  • Access to a broad range of learning and development programs.
  • Career break and volunteering leave.
  • Access to Employee Assistance Program and annual Flu vaccination.
  • Lifestyle Rewards program.

We are an employer who embraces Diversity, Equity & Inclusion, and we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Please note that all successful candidates will be required to undergo background checks.

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