Software Applications Engineer IV

2 months ago

Winnipeg, Manitoba, Canada Everi Holdings Inc. Full time $86,000 - $100,400
{"h3": "Software Applications Engineer IV Role Overview"}

This is a hybrid position requiring 3 days per week in office, where you will be responsible for managing requests from internal and external clients, gathering technical details, document requirements, identifying gaps, and providing solutions.

Key Responsibilities:
  • Manage all aspects of deployments, including software version updates, bug fixes, patches, enhancements, hardware deployment and installation, network configuration, Windows Server configuration, team support, and production terminal troubleshooting.
  • Resolve customer issues or difficulties in a manner consistent with Everi best practices, developing necessary actions to ensure optimal levels of customer satisfaction.
  • Interact with cross-functional teams to resolve customer issues and deliver timely responses to customer inquiries.
  • Serve as a point of contact for communications with programmers, explaining software errors and recommending improvement actions to the development teams.
  • Perform hardware testing and software quality assurance/acceptance testing.
  • Responsible for analytical reporting of vendor performance.
  • Follow departmental procedures to meet customer and client needs in an innovative and resourceful manner.
  • Responsible for engineering custom solutions for clients, when appropriate.
Requirements:
  • Bachelor's degree in Software Engineering or Computer Science, or combination of education and equivalent work experience in a related field required.
  • 8-12 years' experience working with software and hardware, with advanced experience with product, hardware, and system installations.
  • System administration and database experience.
  • Windows Server Administration to support product deployment.
  • Networking and Wireless Networking to support product deployment.
  • Excellent analytical and problem-solving skills.
  • Project management and network experience in a technical capacity.
What We Offer:
  • Competitive salary and benefits package.
  • Comprehensive healthcare benefits, including medical, dental, vision, pet insurance, gym reimbursement, and more.
  • Retirement savings plan with employer match.
  • Discretionary Time Off (DTO) - No more "banking hours" to take a day off and the perfect way to prevent burnout and improve productivity.

Everi Holdings Inc. is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

A reasonable estimate of the current range for this role is CAD 86,000 - CAD 100,400 annually.

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