Technical Support Specialist
4 weeks ago
At Tejas Consultants Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.
Key Responsibilities
- Respond to user inquiries and provide solutions to technical issues
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
Requirements
- Bachelor's degree in a related field
- 1 year to less than 2 years of experience in technical support
- Ability to work in a fast-paced environment and under pressure
Work Environment
- On-site work required
- Must be able to work in a physical location with no option to work remotely
Additional Information
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
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