Senior Manager, Customer Experience

1 month ago

Toronto, Ontario, Canada KPMG-Canada Full time
About the Role

We are seeking a Senior Manager to join our Customer & Digital Services practice in Toronto. As a leader in our Financial Services sector, you will be responsible for delivering exceptional client service and driving business growth.

Key Responsibilities
  • Lead a team of high performers in delivering client engagements and shaping outstanding work products.
  • Develop and execute business development strategies to identify and win new clients.
  • Create and implement practice development initiatives to drive growth and innovation.
Requirements
  • 7+ years of experience delivering client service excellence, with at least 3 years in a professional services firm.
  • Experience in project management, specifically delivering milestone-driven projects.
  • Strategic and intellectual thinker with expertise in digital experience, strategy, technology, and process.
  • Ability to research, curate, and synthesize complex data sets to inform CX and Digital transformation plans.
  • Excellent communication and presentation skills, with experience presenting to senior-level audiences.
About KPMG Canada

KPMG in Canada is a proud equal opportunities employer and is committed to creating a respectful, inclusive, and barrier-free workplace. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and Accommodations

We strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best.

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