Senior Manager of Professional Services

3 weeks ago


Vancouver, British Columbia, Canada EightSix Network Full time
About the Role:

Maximizer is seeking a strategic, collaborative Senior Manager of Professional Services. This role embodies player-coach leadership, contributing to team success and working closely with the VP of Technology Operations & CIO.

Key Responsibilities:

• Champion process improvement initiatives and identify opportunities for team evolution and innovation.

• Coach and mentor team members, ensuring quality assurance through adherence to best practices.

• Coordinate with internal and external stakeholders to ensure project success.

• Lead and mentor a team of Professional Services engineers, delivering projects on time, on budget, and within scope.

• Establish and maintain relationships with customer stakeholders, providing day-to-day contact on solution delivery status and changes.

Requirements:

• 4-year degree or 2-year technical diploma in Computer Science, Software Engineering, or Information Technology.

• 2+ years of experience leading SaaS consulting/professional services/implementation management.

• Experience developing custom integrations and customizations in a customer-facing role.

• 5+ years of programming experience (.NET Languages, MVC, JavaScript, JSON, and AJAX).

What We Offer:

• Competitive salaries with RRSP matching program.

• Generous paid vacation and sick days.

• A powerful laptop.

• Budget for courses, books, and personal development.

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