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Operations Specialist
2 months ago
In this exciting role as an Operations Specialist at The North West Company, you will play a crucial part in driving the success of our stores by developing and implementing effective operational strategies. Your primary focus will be on enhancing store teams' operating and leadership competency, as well as improving program execution.
Key Responsibilities:- Train, coach, and audit operational, merchandising, production management, and customer service and health and safety programs.
- Conduct on-site training to store management and associates for new and existing processes and to address specific business unit or individual performance gaps.
- Perform audits to measure, track, and benchmark performance against established brand and customer service standards, productivity measures, and health and safety regulations.
- Plan and work collaboratively with store managers to ensure corrective action is taken to remedy gaps in the areas of profitability, customer service, staffing, merchandising, communication, promotions, financial services, health and safety, loss prevention, and general housekeeping and store conditions.
- Monitor workplace behaviors and the staff work environment at each store location to ensure awareness and maintenance of employee and workplace safety policies and track observations from each store on site visit reports.
- Experience working in northern communities or working with Indigenous groups or communities is required.
- Five or more years managing retail stores, big box, or multi-unit retail operations.
- Knowledge of Indigenous cultures or languages is an asset.
- Bilingual (French/English) is considered an asset.
- Proficient oral and written communication.
- Demonstrated strong leader with proven team-building and training capabilities.
- Ability to multi-task, learn, and adopt new practices in a fast-paced environment.
- Strong problem-solving and decision-making capabilities.
- Proficient computer skills in MS Excel, Word, Windows, and Outlook.
- Travel to northern Canada markets up to 50 days per year.
- Ability periodically to operate store truck, store warehouse equipment, and grocery store equipment.
- Ability to regularly lift objects up to 50 lbs.
- A competitive salary.
- Opportunities to learn, develop, and advance throughout the organization.
The North West Company is a leading retailer to under-served rural communities and urban neighborhood markets in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs.
We create a collaborative and constructive culture by being enterprising, committing to our customer, working with passion, leading and developing others, demonstrating respect and inclusivity, and building trust.
The North West Company is committed to inclusion and diversity and encourages applications from all candidates, including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.