Optical Retail Manager

3 weeks ago

Toronto, Ontario, Canada EssilorLuxottica Full time
Job Title: Assistant Manager - Optical Retail

At EssilorLuxottica, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

As an Assistant Manager in our Optical Retail team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

Job Summary

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

Key Responsibilities
  1. Delivers quality & improvement to meet or exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
  2. Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
  3. Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
  4. Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
  5. Partners with store manager to lead a team through strong knowledge & skills.
  6. Provides training & guidance to team members.
  7. Delivers clear & constructive feedback in a timely manner.
  8. Informs store manager of any situation that may require any development or disciplinary action of others.
  9. Supports recruiting, helps select high caliber team & creates talent pipeline.
  10. Follows guidelines to optimally staff store.
  11. Shows great pride in the store appearance & executes visual directives.
  12. Strives to maintain positive working relationship with doctors.
  13. Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
  14. Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
  15. Performs & understands administrative duties.
  16. Maintains a safe working environment for all.
  17. Works a flexible schedule, including nights & weekends.
  18. Under current & valid state Opticianry license perform the following: Provides expertise & product knowledge on lens choices based on the patient's vision needs & doctor prescription.Adjusts &/or repairs eyewear.Presents and dispenses eyewear & creates a lasting impression.Performs accurate digital measurements.
Requirements
  1. High School graduate or equivalent
  2. Current & valid state Opticianry license
  3. 1+ year(s) management/supervisory experience with direct reports
  4. Knowledge of retail operations, processes & policies
  5. Strong basic math skills
  6. Familiarity with cash register, computers & calculators
  7. Must have a strong command of the English language for all written correspondence & oral communication
  8. Strong communicator & listener
  9. Demonstrated high-level of selling skills
  10. Proven ability to problem solve
Preferred Qualifications
  1. College degree or equivalent
  2. Previous experience in leadership position within retail & customer service industry
  3. Knowledge of basic optics
  4. Knowledge of current store merchandise
  5. State licensure (if applicable) &/or ABO Certification in non-licensed states
  6. Brand Final Inspector Certification
  7. Brand Quality, Fitting & Adjusting Program

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