Headend Technician

About the Role:

We are seeking a highly skilled Headend Technician to join our team at Rogers Communications. As a Headend Technician, you will be responsible for the installation, maintenance, and repair of our telecommunications network equipment.

Key Responsibilities:

• Install, maintain, and repair telecommunications network equipment, including fiber optic cables, routers, and switches.
• Perform routine maintenance tasks, such as cleaning and inspecting equipment, to ensure optimal network performance.
• Respond to trouble reports and perform effective and efficient problem analysis to resolve issues.
• Collaborate with the network operations center and platform teams to resolve network faults.
• Implement change workorders associated with network equipment changes or additions.
• Troubleshoot fiber optic network failures to determine possible impacts due to broken links leaving the headend.
• Maintain inventory of spare equipment and test tools, and request replenishment as needed.
• Perform acceptance tests on newly installed equipment by third party contractors.
• Administrative tasks, including completion of assigned training, reporting of mileage, timesheets, and expenses.

Requirements:

• A minimum of 5 years experience in the telecommunications field is required.
• Problem solving and resolution skills.
• Computer skills in MS-Office, VISIO, Outlook, and text editors.
• Able to work independently with minimal supervision.
• Must be organized, self-motivated, able to prioritize multiple tasks, problem solve, and keep a schedule.
• Sound IP and network architecture knowledge, including setup, troubleshooting, and maintenance is a definite asset.
• Sound knowledge of digital broadcast, RF, and video technology is a definite asset.
• Sound knowledge of relevant Rogers Engineering and Operations processes.
• Some lifting of equipment up to and including 40 lbs.
• College diploma in Networking, Electronics, Electrical, or related field is a definite asset.
• Must have a valid driver's license.

What We Offer:

• Competitive salary and annual bonus.
• Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Growth and Development Opportunities: My Path, self-driven career development program, and Rogers First, priority in applying to internal roles of interest.
• Wellness Programs: Homewood employee and family assistance program, Cognitive Behavioural Therapy (CBT) and Virtual therapy sessions, and low or no-cost fitness membership with access to virtual classes.
• Our commitment to the environment and diversity: Work for an organization committed to environmental protection, and strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups.

Requirements for the Role:

• Must be available to work a nonstandard shift, including weekdays, weekends, and overnight shifts.
• Must also be available to work overtime and provide 24-hour on-call support on a regular rotational basis.
• Be aware and adhere to all applicable Health and Safety regulations, in accordance with legislation and related Company policy.
• Participation in field work within various environments, such as rooftops and remote areas, at all times of day, during all weather conditions.