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IT Support Specialist for Enterprise Environment

3 weeks ago

Canada Calian Group Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team in Borden, ON. As part of our Engineering Department, you will play a vital role in ensuring seamless Information Technology operation.

This is a full-time position that requires excellent technical skills and strong customer service abilities. If you have a passion for delivering high-quality support and resolving complex issues, we want to hear from you.

Key Responsibilities
  • Provide 1st line IT support to CFB Borden users working on the Defence Wide Area Network (DWAN), the General Purpose Network (GPNet), Internet-connected and standalone systems
  • Receive, diagnose and resolve incidents as per provided procedures
  • Provide client assistance in person, via telephone, or via remote tools such as Proxy or Windows Remote Assistance
  • Receive and fulfill or route service requests to the appropriate 2nd line provider
  • Configure software
  • Administer network and email accounts
  • Document all incidents and SRs and actions pertaining to incidents and SRs in the provided ITSM tool as per provided procedures
  • Install, administer and maintain Windows 10 operating system and Office
  • Document configuration item changes in a configuration management database (CMDB)
  • Provide verbal and written reports on problems and resolutions for IT services
Requirements
  • Minimum of one (1) year experience as a help desk or service desk analyst, providing user desktop IT support for Windows 7 or Windows 10 in a large (over 500 users) enterprise, corporate, or Government environment
  • Minimum one (1) year of experience using an Information technology Service Management (ITSM) tool such as Axios Assyst, Magic, or Remedy in a help desk or service desk environment
  • Minimum two (2) year College diploma for Computer Systems Technician Networking, Programmer Analyst, or a similar program such as Computer Support Technician
Additional Requirements
  • Eligible for a Security Clearance with the Government of Canada