Senior Retail Banking Operations Manager

The Senior Retail Banking Operations Manager is a key leadership role responsible for overseeing the day-to-day operations of a banking center, ensuring seamless customer experiences and meeting sales, service, and operational goals. This role requires strong leadership skills, attention to detail, and ability to drive high performance in a fast-paced environment.

We are a leading community bank dedicated to providing exceptional banking services to individuals, businesses, and communities. Our team members are passionate about delivering outstanding results and making a positive impact on our customers' lives.

• Lead by example, demonstrating exceptional customer service skills, product knowledge, and conflict resolution techniques to set the tone for a world-class customer experience.
• Develop and implement effective business plans to achieve sales, service, and operational goals, aligning with district and organizational objectives.
• Maintain a deep understanding of all retail banking products and services, as well as alternative delivery channels, to provide informed guidance and support to colleagues and customers.
• Ensure compliance with federal and state laws, as well as bank policies and procedures, through ongoing audits and risk assessments.
• Cultivate a culture of engagement, accountability, and continuous learning among team members, recognizing and rewarding high performers while addressing underperformance.

• 5-7 years of banking experience, preferably in a leadership or management role, with a proven track record of driving results, improving processes, and enhancing customer satisfaction.
• In-depth knowledge of retail banking products, services, and technologies, with ability to communicate complex information effectively to diverse audiences.
• Strong analytical, problem-solving, and interpersonal skills, with excellent written and verbal communication abilities.
• Demonstrated commitment to diversity, equity, and inclusion, with ability to foster a culture of belonging and respect within the organization.

• A competitive salary range of $95,000 - $130,000 annually, commensurate with experience.
• A comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan.
• Ongoing training and development opportunities to enhance skills and advance career goals.
• A dynamic work environment that values collaboration, innovation, and customer-centricity.