Retail Operations Leader

17 hours ago

Indian Head, Canada INDIAN HEAD ESSO Full time
Job Description

We are seeking a Retail Operations Leader to join our team at Indian Head Esso.

About the Role:

  • Lead daily retail operations, ensuring seamless execution of sales and customer service goals.
  • Plan and implement strategies to optimize store performance, drive revenue growth, and maintain high-quality customer experiences.
  • Recruit, train, and supervise a team of retail staff, fostering a positive work environment and promoting employee development.
  • Evaluate and improve operational efficiency, identifying areas for cost reduction and process enhancements.
  • Maintain strong relationships with suppliers, negotiating contracts and managing inventory levels to meet business needs.
  • Monitor and analyze sales data, market trends, and competitor activity to inform business decisions.

Key Responsibilities:

  • Evaluate daily operations to ensure alignment with company goals.
  • Plan and organize daily operations, including staffing, inventory management, and customer service initiatives.
  • Implement price and credit policies, maintaining accurate records and ensuring compliance with company guidelines.
  • Locate, select, and procure merchandise for resale, negotiating prices and terms with suppliers.
  • Plan budgets and monitor revenues and expenses, making adjustments as needed to achieve financial targets.
  • Resolve issues that may arise, including customer complaints, supply shortages, and staff conflicts.
  • Supervise office and volunteer staff, providing guidance and support to ensure effective team performance.

Requirements:

  • 3+ years of experience in retail operations or a related field.
  • Proven track record of driving sales growth, improving operational efficiency, and delivering exceptional customer experiences.
  • Excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Benefits:

  • A competitive salary range of $60,000 - $80,000 per year, based on experience and qualifications.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with employer matching contributions.
  • Opportunities for career advancement and professional development.

Additional Information:

  • This is a permanent full-time position, working 40 hours per week.
  • The ideal candidate will have a strong understanding of retail operations, excellent leadership skills, and a passion for delivering exceptional customer experiences.
  • Applicants must be fluent in English and have a secondary (high) school graduation certificate.

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