Hotel Receptionist

Viking Inn is seeking a skilled Hotel Receptionist to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests.

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

• Client focus
• Excellent oral communication
• Excellent written communication
• Reliability
• Team player

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster
• Provides awareness training to employees to create a welcoming work environment for youth
• Recruits Veterans and other candidates with military experience
• Facilitates access to Elders who can offer support and guidance to Indigenous workers
• Applies hiring policies that discourage age discrimination
• Applies hiring policies that discourage discrimination against members of visible minorities

This is a permanent position with a 35-40 hour workweek and English as the primary language of communication.