Apprentice Services Case Manager
2 months ago
The Apprentice Case Manager is a key member of our dynamic team, providing client-centered services to BC Apprentices. As the first point of contact, you will provide applicants with information about WorkBC Apprentice Services, coach Apprentices through the completion of their financial supports applications, evaluate eligibility, and process benefit payments.
Responsibilities- Evaluate eligibility for apprentice supports in accordance with Work BC policy.
- Implement and ensure compliance with policies related to financial supports provided by WorkBC and Douglas College.
- Support Apprentices in applying online and navigating the application process.
- Verify attendance with training institutions.
- Confirm EI eligibility using the federal Employment Insurance Business Information System (EIBIS).
- Determine eligibility and process financial supports, maintaining accurate records in the Integrated Case Management system (ICM).
- Manage client relationships and application status.
- Collaborate with the Quality Assurance Specialist to ensure documentation accuracy and identify areas for improvement.
- Document client interactions, complaints, and actions taken in ICM.
- Stay up-to-date on WorkBC Apprenticeship Policy, course offerings, and complexities related to the application process.
- Communicate complex information to Clients and diffuse agitated situations.
- Grade 12 completion.
- Certified Career Development Practitioner Certification preferred.
- Experience interpreting and applying WorkBC policy or legislation.
- Knowledge of the apprenticeship system and training providers in BC.
- Experience using online reporting and communication portals/databases.
- Ability to exhibit respect for clients, client diversity, and community partners.
- Strong oral and written communication and interpersonal skills.
- Excellent computer skills: MS Office Suite and databases.
- Experience providing customer service and resolving issues in a telephone and virtual service delivery environment.
- High level of accuracy and ability to prioritize tasks.
- Professional, positive, and energetic attitude.
- Ability to thrive in a fast-paced environment.
- Strong attention to detail and ability to establish priorities.
- Independent judgement to make decisions on what can wait for a response and what needs to be responded to immediately.
- Flexibility to work a varied schedule, including evenings.
- Ability to maintain a positive environment and work with diverse stakeholders.
- Personal integrity, initiative, and commitment to professional development.
- Satisfactory completion of a criminal records check and security screening as per Ministry contract.
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Apprentice Services Case Manager
4 weeks ago
Coquitlam, British Columbia, Canada Douglas College Full timeJob Title: Apprentice Services Case ManagerThe Apprentice Services Case Manager is a key member of our team at Douglas College, responsible for providing exceptional client-centered service to apprentices and stakeholders. This role requires a strong understanding of WorkBC policy and the ability to communicate effectively with clients, training...
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Apprentice Services Case Manager
4 weeks ago
Coquitlam, British Columbia, Canada Douglas College Full timeJob Title: Apprentice Services Case ManagerThe Apprentice Services Case Manager is a key member of our team at Douglas College, responsible for providing exceptional client-centered service to apprentices and stakeholders. This role requires a strong understanding of WorkBC policy and the ability to communicate effectively with clients, training...
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Apprentice Services Case Manager
2 months ago
Coquitlam, British Columbia, Canada Douglas College Full timeAbout the RoleThe Apprentice Case Manager (ACM) is a key member of our dynamic team at Douglas College, providing client-centered, Apprentice Case Management Services. As the first point of contact for BC Apprentices, you will provide applicants with information about WorkBC Apprentice Services, coach Apprentices through the completion of their financial...
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Apprentice Services Case Manager
2 months ago
Coquitlam, British Columbia, Canada Douglas College Full timeAbout the RoleThe Apprentice Case Manager (ACM) is a key member of our dynamic team at Douglas College, providing client-centered, Apprentice Case Management Services. As the first point of contact for BC Apprentices, you will provide applicants with information about WorkBC Apprentice Services, coach Apprentices through the completion of their financial...
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Apprentice Services Case Manager Position
2 weeks ago
Coquitlam, British Columbia, Canada Douglas College Full timeJob SummaryAs a WorkBC Apprentice Services Case Manager at Douglas College, you will be part of a dynamic team providing client-centered, Apprentice Case Management Services. The successful candidate will be the first point of contact for BC Apprentices, providing information about WorkBC Apprentice Services, coaching Apprentices through the completion of...
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Apprentice Services Case Manager
1 month ago
Coquitlam, British Columbia, Canada Douglas College Full timeThe RoleThe Apprentice Case Manager is a key member of our dynamic team, providing client-centered services to BC Apprentices. As the first point of contact, you will provide applicants with information about WorkBC Apprentice Services, coach Apprentices through the completion of their financial supports applications, evaluate eligibility, and process...
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Apprentice Services Case Manager
1 month ago
Coquitlam, British Columbia, Canada Douglas College Full timeThe RoleThe Apprentice Case Manager is a key member of our dynamic team, providing client-centered services to BC Apprentices. As the first point of contact, you will provide applicants with information about WorkBC Apprentice Services, coach Apprentices through the completion of their financial supports applications, evaluate eligibility, and process...
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Apprentice Services Case Manager
1 month ago
Coquitlam, British Columbia, Canada Douglas College Full timeAbout the RoleThe Apprentice Case Manager is a key member of our team at Douglas College, providing client-centered support to apprentices and stakeholders. As the first point of contact, you will provide information about WorkBC Apprentice Services, coach apprentices through the application process, and evaluate eligibility for financial...
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Apprentice Services Case Manager
1 month ago
Coquitlam, British Columbia, Canada Douglas College Full timeAbout the RoleThe Apprentice Case Manager is a key member of our team at Douglas College, providing client-centered support to apprentices and stakeholders. As the first point of contact, you will provide information about WorkBC Apprentice Services, coach apprentices through the application process, and evaluate eligibility for financial...
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Apprentice Services Coordinator
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Coquitlam, British Columbia, Canada Douglas College Full timeJob Title: Apprentice Services Case ManagerThe RoleThe Apprentice Case Manager (ACM) is a key member of our dynamic team, providing client-centered Apprentice Case Management Services. As the first point of contact for BC Apprentices, the ACM will provide applicants with information about WorkBC Apprentice Services, coach Apprentices through the completion...
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Case Management Coordinator
1 month ago
Coquitlam, British Columbia, Canada Douglas College Full timeAbout the RoleThe Apprentice Case Manager is a key member of our team at Douglas College, providing client-centered support to apprentices and stakeholders. As the first point of contact, you will provide information about WorkBC Apprentice Services, coach apprentices through the application process, and evaluate eligibility for financial...
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Case Management Coordinator
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Coquitlam, British Columbia, Canada Douglas College Full timeAbout the RoleThe Apprentice Case Manager is a key member of our team at Douglas College, providing client-centered support to apprentices and stakeholders. As the first point of contact, you will provide information about WorkBC Apprentice Services, coach apprentices through the application process, and evaluate eligibility for financial...
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