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Shift Manager

2 months ago


Coquitlam, British Columbia, Canada McDonald's Restaurant Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's Restaurant. As a Shift Manager, you will be responsible for leading a team of staff to deliver exceptional customer service and ensure the smooth operation of our restaurant.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that they are working efficiently and effectively.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner, ensuring that their needs are met and they leave the restaurant satisfied.
  • Inventory Management: Maintain accurate records of stock, repairs, sales, and wastage, ensuring that we have the necessary supplies to meet customer demand.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining a clean and safe environment for customers and staff.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, ensuring that they have the necessary skills and knowledge to perform their roles effectively.
  • Reporting and Administration: Prepare and submit reports, maintaining accurate records and ensuring that all administrative tasks are completed in a timely manner.
Requirements
  • Leadership Experience: 1-2 years of experience in a leadership role, preferably in the food service industry.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and make sound decisions in a fast-paced environment.
  • Time Management: Ability to manage time effectively, prioritizing tasks and meeting deadlines in a busy restaurant environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including group insurance benefits.
  • Opportunities for Advancement: Opportunities for career advancement and professional development, with a focus on promoting from within.
  • Support for Employees: Support for employees with disabilities, including mentorship, coaching, and awareness training.