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Logistics Operations Manager

1 week ago

Richmond, British Columbia, Canada IntermodeX Full time
About Us

IntermodeX is a leading integrated logistics services company in Western Canada, connecting cargo via container, rail, barge, and truck to global markets. As an SSA Marine enterprise, we are committed to safety and excellence in logistics and supply chain solutions.

We operate the Lulu Island Terminal in Richmond, seeking an experienced Operations Manager to lead our team.

Why Work with Us?
  • Competitive Compensation: Annual salary reviews and a discretionary bonus program.
  • Comprehensive Benefits: 100% employer-paid health benefits from Day 1, including a $500 Health Spending Account.
  • Retail Savings: Employer RRSP contribution (no matching required).
  • Generous Vacation: Starting at 4 weeks.
  • Community & Culture: Monthly department birthday lunches and events organized by our Social Committee.
About the Role

The Operations Manager oversees the safe and efficient daily operations of the Lulu Island Terminal. This leadership role focuses on optimizing labor costs, warehouse space, and assets to meet the service requirements of our primary stakeholder while adhering to our union contract.

This position ensures prompt and accurate administrative processing through direct supervision of the customer service team and warehouse supervisors. Additionally, the Operations Manager leads investigations into service failures, implements corrective actions, and drives continuous improvement initiatives.

Serving as the primary point of communication with stakeholders, this role plays a key part in setting rates and shaping strategy.

Duties and ResponsibilitiesTerminal Operations - Day-to-Day Duties (50%)
  • Ensure the safety of all personnel on-site, including employees, customers, suppliers, and stakeholders. Address unsafe acts as they arise, implement risk mitigation measures, and report as required.
  • Oversee the daily execution of the customer service mandate.
  • Conduct and deliver relevant information in daily toolbox talks for all shifts.
  • Provide both reinforcing and corrective feedback, including escalated disciplinary actions, to LIT union, supervisory, and administrative staff. Make recommendations as needed.
  • Coordinate with stakeholders to anticipate daily demand. Plan and direct activities at LIT by engaging supervisors, foremen, and the customer service team to manage stakeholders' receiving, staging, outbound logistics, and labor requirements.
  • Perform frequent cycle tag counts to maintain inventory accuracy.
  • Monitor inbound railcar and truck deliveries while supervising inventory management systems to ensure inventory accuracy and timely updates.
  • Evaluate staff performance and conduct semi-annual reviews for new and existing customer service representatives (CSRs) and supervisory staff.
Customer Support (40%)
  • Develop and maintain strong stakeholder relationships across multiple divisions and levels. Ensure the LIT team delivers service excellence and follows established SOPs.
  • Meet regularly with stakeholders to maintain open communication, address issues, and enhance service quality and profitability.
  • Manage stakeholder relations, including handling complaints, concerns, and inquiries, escalating as necessary.
Planning & Administration (10%)
  • Collaborate with the General Manager to plan, draft, and implement SOPs specific to LIT while ensuring company-wide SOP compliance.
  • Provide cost analysis for pricing new business opportunities. Work closely with the General Manager and President on business development initiatives and strategies to mitigate margin erosion.
  • Liaise with the General Manager and Export Operations to address terminal-related issues.
RequirementsKnowledge
  • Minimum 10 years of warehouse experience, including at least 5 years in a supervisory role.
  • Experience working in a unionized environment is required.
  • Post-secondary education in business, logistics, industrial engineering, or forestry, supplemented by ongoing courses in management, negotiations, and leadership.
  • Experience in lumber warehousing or reload facilities preferred.
  • Knowledge of loading lumber products into containers, railcars, and trailers is an asset.
  • Experience in the waterfront industry (terminals, stevedoring, warehousing, transportation) is an asset.
  • Proficiency in English is required.
Skills
  • Strong leadership capabilities with the ability to take initiative and work independently.
  • Business acumen with a focus on process optimization and continuous improvement.
  • Exceptional interpersonal skills with the ability to inspire, engage, and collaborate with teams.
  • Highly organized with strong time management skills.
  • Strong technical proficiency in Office 365 (Word, Excel, PowerPoint) for data entry and retrieval.
  • Excellent verbal and written communication skills to effectively read, estimate, calculate, interpret, measure, and document information.
Abilities
  • Proven ability to supervise, mentor, and lead staff effectively.
  • Capacity to work under pressure in a fast-paced, challenging environment.
  • Flexibility to work various shifts as needed.
  • Strong problem-solving skills with the ability to facilitate issue resolution.
  • Physical capability to climb machinery and lift up to 50 lbs.
Working Conditions & Physical/Sensory Requirements

The Operations Manager operates in an industrial setting with exposure to outdoor elements, including heat, cold, rain, and noise for approximately 50% of the time.

This role involves significant physical activity, including climbing ladders, lifting heavy objects, and moving throughout the site daily. A high level of physical effort may be required.

The remaining 50% of the time is spent in an office environment, working indoors in close proximity to others. This setting requires strong concentration to ensure accuracy in documentation, communication, and operational planning.

Communication
  • Responsible for all day-to-day communication with terminal staff, ensuring smooth and effective operations.
  • Must adapt to rapid changes in operational plans, requiring exceptional communication with stakeholders and customers.
  • Regular external communication with suppliers, vendors, regulators, and other relevant personnel.
  • Customer-facing role that demands a high level of professionalism to meet customer needs and maintain strong client relationships.