Automotive Service Consultant

4 weeks ago


Grande Prairie, Canada Bannister Automotive Group Full time

Bannister Automotive Group is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a vital role in ensuring a positive customer experience by serving as a liaison between our customers and our service technicians.

The ideal candidate will possess strong communication skills, motorcycle/Harley Davidson knowledge, and a passion for delivering exceptional customer service. Key responsibilities include greeting customers, understanding their service needs, and coordinating the necessary repairs or maintenance.

What We Offer:

  • Hours: Tuesday-Saturday 8am-5pm (with occasional days going until 6pm)
  • Salary: $50,000-$90,000/year (Base plus commissions)
  • Comprehensive benefits package after probation period

Responsibilities:

  • Greet customers in a friendly and professional manner
  • Listen to customer concerns and document their service requirements
  • Provide accurate estimates for service costs and timeframes
  • Schedule appointments and communicate effectively with customers regarding service updates
  • Liaise between customers and service technicians to ensure a smooth service process
  • Explain service recommendations to customers and address any questions or concerns
  • Process service orders and invoices accurately
  • Maintain up-to-date knowledge of the dealership's products and services
  • Handle customer inquiries and complaints with professionalism and resolution
  • Collaborate with other team members to ensure efficient workflow in the service department

Qualifications:

  • Previous experience as a Service Advisor is an asset
  • Excellent customer service and communication skills
  • Knowledge of vehicles and automotive systems an asset
  • Strong organizational and multitasking abilities
  • Proficient computer skills, including experience with service management software
  • Team-oriented with a positive attitude
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent; additional education or training in motorcycle technology is a plus

Bannister Automotive Group is an equal opportunity employer and we encourage candidates from all backgrounds to apply.



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