Automotive Service Consultant
4 weeks ago
Bannister Automotive Group is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a vital role in ensuring a positive customer experience by serving as a liaison between our customers and our service technicians.
The ideal candidate will possess strong communication skills, motorcycle/Harley Davidson knowledge, and a passion for delivering exceptional customer service. Key responsibilities include greeting customers, understanding their service needs, and coordinating the necessary repairs or maintenance.
What We Offer:
- Hours: Tuesday-Saturday 8am-5pm (with occasional days going until 6pm)
- Salary: $50,000-$90,000/year (Base plus commissions)
- Comprehensive benefits package after probation period
Responsibilities:
- Greet customers in a friendly and professional manner
- Listen to customer concerns and document their service requirements
- Provide accurate estimates for service costs and timeframes
- Schedule appointments and communicate effectively with customers regarding service updates
- Liaise between customers and service technicians to ensure a smooth service process
- Explain service recommendations to customers and address any questions or concerns
- Process service orders and invoices accurately
- Maintain up-to-date knowledge of the dealership's products and services
- Handle customer inquiries and complaints with professionalism and resolution
- Collaborate with other team members to ensure efficient workflow in the service department
Qualifications:
- Previous experience as a Service Advisor is an asset
- Excellent customer service and communication skills
- Knowledge of vehicles and automotive systems an asset
- Strong organizational and multitasking abilities
- Proficient computer skills, including experience with service management software
- Team-oriented with a positive attitude
- Ability to work in a fast-paced environment
- High school diploma or equivalent; additional education or training in motorcycle technology is a plus
Bannister Automotive Group is an equal opportunity employer and we encourage candidates from all backgrounds to apply.
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