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Product Advisor
2 months ago
We are a leading automotive retail group in Canada, representing 20 brands across 25 locations. Our mission is to deliver exceptional customer experiences and provide opportunities for growth and development.
Job SummaryWe are seeking a highly motivated and results-driven Product Advisor to join our team at OpenRoad Mazda Port Moody. As a Product Advisor, you will be responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles.
Key Responsibilities- Provide exceptional customer service by determining each prospective client's vehicle needs and promoting new business.
- Sell new and pre-owned vehicles, and demonstrate vehicles to customers.
- Understand the terminology of the automobile business and stay up-to-date on technological changes in all products.
- Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment.
- Use closing techniques effectively and participate in any and all product training available.
- Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork.
- Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
- Set goals for each month's productivity and plan and organize how to reach those objectives.
- Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating.
- Good interpersonal skills and ability to communicate with others.
- Strong computer skills, including internet and MS Office.
- Effective negotiation skills and ability to make sound decisions.
- A Current VSA MDC License and a valid British Columbia Driver's License with a good driving record.
- A competitive salary and commission/bonus structure.
- A comprehensive Extended Health and Dental plan.
- Recognition and Engagement Events.
- Opportunities for growth and development within the company.
