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Delicatessen Supervisor

2 months ago


Canmore, Canada Valbella Gourmet Foods Full time
About the Role

We are seeking a highly skilled Delicatessen Supervisor to join our team at Valbella Gourmet Foods. As a Delicatessen Supervisor, you will be responsible for overseeing the daily operations of our delicatessen department, ensuring that our customers receive exceptional service and that our products are of the highest quality.

Key Responsibilities
  • Hire and Train Staff: Recruit, train, and develop a team of retail salespersons and sales clerks to provide excellent customer service and promote our products.
  • Authorize Returns: Ensure that returns and exchanges are handled efficiently and effectively, maintaining a high level of customer satisfaction.
  • Establish Work Schedules: Create and manage work schedules to ensure adequate staffing levels and optimal productivity.
  • Sell Merchandise: Promote and sell our products to customers, providing expert knowledge and recommendations to drive sales and revenue growth.
  • Prepare Reports: Analyze sales data and prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Resolve Issues: Address customer complaints, supply shortages, and other issues that may arise, demonstrating excellent problem-solving skills and customer service.
  • Organize Inventory: Manage and maintain inventory levels, ensuring that products are stocked and displayed effectively to meet customer demand.
  • Supervise and Coordinate: Supervise and coordinate the activities of retail salespersons and sales clerks, providing guidance and support to ensure excellent customer service and sales performance.
  • Manage Cash: Handle cash transactions, manage cash handling procedures, and maintain accurate records to ensure financial integrity.
About You

We are looking for a highly motivated and experienced Delicatessen Supervisor who is passionate about delivering exceptional customer service and promoting our products. As a successful candidate, you will have:

  • 1-2 years of experience: In a retail or delicatessen environment, with a proven track record of success in a supervisory role.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with customers, staff, and management.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and develop a team of retail salespersons and sales clerks.
  • Attention to Detail: High attention to detail, with the ability to maintain accurate records and ensure compliance with company policies and procedures.
  • Physical Demands: Ability to work in a fast-paced environment, with regular standing, walking, and bending required.
What We Offer

We offer a competitive salary and benefits package, including:

  • Health Care Plan: Comprehensive health care plan, including medical, dental, and vision coverage.
  • Permanent Employment: Permanent employment with opportunities for career growth and development.
  • 40 Hours per Week: 40 hours per week, with regular working hours and a healthy work-life balance.