Parts Support Specialist

3 weeks ago


Moose Jaw, Saskatchewan, Canada Brandt Full time
Parts Support Person Job Description

Brandt is seeking a skilled Parts Support Person to join our team in the agricultural equipment industry. This role is based in our Regina Customer Contact Center location.

This position involves handling outbound calls, placing new customer parts orders, and following up on existing orders. You will also confirm inventory availability and respond to pricing inquiries to support our network of branch locations across the country.

We have a comprehensive training program in place to provide support on products, terminology, and techniques necessary to succeed in this role. The ideal candidate will have experience using multiple web applications and programs, as well as the ability to quickly navigate through various systems while responding to incoming customer inquiries.

Key Responsibilities:
  • Respond to parts pricing inquiries from customers through phone, email, and text channels
  • Fulfill parts order requests from clients accurately
  • Provide availability of inventory and shipping times to customers
  • Offer parts support and assistance to other Brandt field staff members
  • Collaborate with multiple vendors to provide customers with various options to satisfy their parts requests
Required Skills:
  • Ability to multitask and navigate multiple systems simultaneously
  • Deliver the highest level of customer satisfaction
  • Detail-oriented to maintain accuracy in handling customer parts requests
  • Active listener to understand customers and respond to their needs
  • Ability to work as part of a team in a fast-paced environment
  • Strong written and verbal communication skills
  • Previous experience in the agricultural industry is considered an asset
  • Previous experience in outbound sales is an asset
  • Fluency in English is required; fluency in French is considered an asset
Working Conditions:

Variety of shifts are available to support our 24/7 Customer Service Centre.



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