Tool Rental Service Technician: Part Time

2 weeks ago

Surrey, British Columbia, Canada The Home Depot Canada Full time

Join The Home Depot Canada Team as a Tool Rental Service Technician

Position Overview:

The Tool Rental Service Technician is responsible for the day-to-day operation and maintenance of equipment in the tool rental department. This role requires a high level of knowledge of all tools and the ability to effectively manage the tool inventory by maintaining the tools and repairing them as necessary.

Key Responsibilities:

  • Performing preventive maintenance on tools to ensure they are in good working condition
  • Forecasting and maintaining an adequate inventory of parts for repair to minimize downtime
  • Using technical knowledge to diagnose problems and restore equipment to working order
  • Cleaning, inspecting, and preparing tools for rental to customers
  • Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
  • Processing tool rental transactions, including logging repairs and work orders, generating contracts, and taking deposits
  • Training Tool Rental Sales Associates on the operation and minor repair of new and existing tools
  • Providing excellent customer service by answering questions and providing information on tools and equipment
  • Maintaining a high level of knowledge of all tools, including how to maintain, repair, order parts, and proper usage
  • Analyzing information to recognize potential problems and proposing solutions

Requirements:

  • Minimum time in position and performance management code requirements of V2 (or P3 in previous system)
  • Ability to work a flexible schedule, including evenings and weekends
  • Excellent communication and customer service skills
  • Knowledge of all policies, procedures, and duties related to customer service
  • Excellent decision-making ability and problem-solving skills
  • Knowledge of tools, including how to maintain, repair, order parts, and proper usage

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