Senior Store Leader

4 days ago


Thunder Bay, Ontario, Canada Indigo Full time

Job Summary

The Senior Store Leader is accountable for the overall performance of the store, ensuring all areas meet key results and sales goals. They lead a team of employees to deliver an exceptional customer experience and create an environment that promotes employee engagement and growth.

Key Responsibilities

  • Articulate Indigo's mission and strategy, communicating business goals to the store team
  • Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and customer experience
  • Act as an advocate for the customer, placing them at the forefront of all decision-making processes
  • Identify local market trends and competitors to proactively anticipate customer needs and expectations
  • Lead regular Visual Merchandising Assessments and review product flow to drive sales and profitability
  • Continually assess staffing levels and lead recruiting and selection of new employees
  • Manage store schedule, opening and closing the store, and ensuring health and safety of employees and customers

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