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Night Operations Assistant Store Manager Lead

1 week ago

City of Spruce Grove, Canada The Home Depot Full time
About the Role

This is an exciting opportunity for a dedicated and organized individual to join our team as a Night Operations Assistant Store Manager.

Key Responsibilities:

  • On Shelf Availability (20%): Oversee freight handling activities, including consistent unload, directed packout, and purge packdown processes. Manage end-to-end freight activities by driving daily execution and communicating freight flow and backlog issues with the store manager. Ensure all freight is packed out or properly placed in appropriate overhead locations quickly and efficiently. Drive inventory accuracy and high operational standards; communicate overstock and out of stock with the store manager and develop game plans to resolve.
  • People (25%): Make recommendations in the selection process by assisting with recruitment and interviews, and make decisions on qualified candidates to hire. Review personal knowledge depot training completion and ensure department's knowledge depot training is current and promote engagement through use of learning tools available on the HD phone (e.g., pocket guide). Evaluate performance and take action as necessary for personnel actions, which include work allocation, training, development, performance management, compensation, problem resolution, discipline, and terminations. Teach, coach, and train associates on freight handling process and operational excellence to improve profitability, operational process, and store appearance. Monitor associate engagement levels and drive voice of the associate initiatives. Identify and resolve associates' concerns. Use coaching as a collaborative approach to improve performance through goal setting, providing feedback, and maintaining relationships.
  • Safety (15%): Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete assigned safety training courses applicable to role. Use proper PPE (Personal Protective Equipment) and guide associates on proper use. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and walking surfaces are safe. Recognize store associates for safe behavior.
  • Sales & Productivity (15%): Understand upcoming events and initiatives. Walk with the store manager and merchandising execution team to create a product storage and organization plan. Analyze and interpret sales and financial reporting to assess opportunities and develop game plans to address. Ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
  • Shared Manager On Duty (10%): Perform opening, closing, and MOD tasking as well as other whole store focus responsibilities. Conduct store walks with associates to assess opportunities and create effective game plans to accomplish necessary improvements.
  • Store Appearance (15%): Ensure common areas in the store are clean which include breakrooms and bathrooms. Communicate and ensure associates adherence to department standards. Review merchandise presentation, signage, and pricing daily.

Direct Manager/Direct Reports:

This position typically reports to the store manager.

This position has 0 direct reports.