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Salesforce Business Solutions Expert

2 months ago

Toronto, Ontario, Canada CB Canada Full time
Salesforce Business Analyst/Administrator Job Description

**Job Summary:**

We are seeking a highly skilled Salesforce Business Analyst/Administrator to join our team at CB Canada. As a key member of our organization, you will be responsible for providing strategic Salesforce advice, identifying and recommending best practices and processes, and delivering solutions that increase the overall Salesforce user experience.

Key Responsibilities:

  • Provide strategic Salesforce advice to stakeholders and recommend best practices and processes to improve business outcomes.
  • Deliver solutions that increase the overall Salesforce user experience and improve business efficiency.
  • Resolve complex issues related to Salesforce incidents and provide guidance on scoping and delivering Salesforce solutions to meet business needs.
  • Work with internal teams to scope work and produce estimates to help define deliverables and timelines.
  • Analyze data quality requirements, define data quality plans, and execute to ensure high-quality data.
  • Create and maintain documentation related to important support processes and procedures.
  • Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
  • Construct workflow charts and diagrams, study system capabilities, and write specifications for new Salesforce project enhancements and initiatives.
  • Prepare technical reports by collecting, analyzing, and summarizing information and trends.
  • Document requirements for building integration jobs based on instructions and pre-established guidelines.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders.
  • Strong ability to sell recommendations and solutions by stating advantages and value in business terms.
  • Bachelor's degree in Computer Science or related field.
  • 10 years of experience as a Business Analyst, with 3-5 years of experience delivering complex Salesforce projects.
  • Solid experience in Agile/Scrum methodologies.
  • Salesforce admin certification.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.