Financial Services Professional
4 days ago
Company Overview
">At ATB Financial, we exist to empower our clients, team members and communities. Our purpose is built on a commitment to live by our values every day.
Our high-care, high-performance culture has earned us recognition as one of Canada's top employers. This is thanks to the three commitments we make to our team members:
Impact in Action
- We empower our team members to make an impact in the lives of our clients and communities, regardless of their position within the organization.
- We want you to feel safe and celebrated at work, so we're continuously building flexible and inclusive programs.
- We enable your success through interesting and challenging work, performance enablement, and learning and development.
About the Role
This role is based out of the Sylvan Lake branch, but may require occasional travel to neighbouring branches. As ATB's next Everyday Banking Advisor 2, you will be responsible for delivering truly remarkable experiences that set us apart from our competitors. You will be an effective team member providing outstanding service directly to all clients, in line with the strategy, service standards, vision and values of Everyday Financial Services.
Accountabilities
- You will spend 80% or more of your day providing human-centred advice and assistance to ATB clients.
- You will be intellectually hungry and curious to seek out information that you can then use to provide advice to the client, so the client has what they need to make informed decisions.
- You will build sustainable deep relationships and trust with clients through open and interactive communication.
- You will be professional, responsive and effective at establishing a positive rapport with our clients each and every time.
- You will effectively translate information by using the right methods/tools on policies and processes when providing advice to our clients.
- You will confidently utilize multiple digital tools and products available in ATB's digital ecosystem to provide an enhanced client experience.
Required Skills and Qualifications
- You have 5+ years of client service experience.
- You have 1-3 years of relevant experience in the retail banking industry.
- Experience with lending products (loans, credit cards, etc.) would be an asset.
- You hold a post-secondary degree/diploma in finance, business administration, or a related field.
Benefits
If you are seeking a career where your drive, perspective and growth are celebrated, we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply.
What Happens Next?
If you are shortlisted, you'll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process.
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