Director, Operations Control

3 weeks ago

Edmonton, Alberta, Canada Flair Airlines Ltd. Full time

Job Title: Director, Operations Control

Job Summary:

Flair Airlines Ltd. is seeking a highly experienced and skilled Director, Operations Control to lead our Operations Control Center (OCC) team. As a key member of our Flight Operations department, you will be responsible for organizing, administering, and supervising the OCC team to provide optimum and cost-effective utilization of our crew and aircraft resources.

Key Responsibilities:

  • Oversight of the OCC department, including establishing and modifying policies for the operational control process.
  • Responsible for aircraft flow analysis, business intelligence tools, business systems, and optimization, as well as aircraft management systems.
  • Lead and manage the OCC team to achieve operational integrity of the schedule, full legal compliance within the operation, and sound economic decision-making processes.
  • Introduce and manage robust operating procedures to reduce the possibility of an aircraft accident and mitigate disruption impacts.
  • Manage OCC and network operational performance to ensure cost-effective and consistent disruption recovery responses.
  • Manage and ensure continuous flight-watch is carried out effectively to provide the best possible assistance to Dispatch and others in case of any deviation or diversion from the normal operational plan.
  • Manage and ensure a satisfactory balance of On Time Performance (OTP), interdependency, and customer service in line with the company's business goals.
  • Lead the OCC cross-functionally through the design, development, and implementation of performance goals. Lead daily on-time performance meetings with relevant stakeholders to review and correct any operational problems while providing feedback to help optimize the schedule and prevent recurrent delays.
  • Establish and maintain strong and effective working relationships with all relevant departments, including Dispatch, Commercial, Airports, Inflight Management Teams, Safety/Quality Assurance, to ensure safe, efficient, and effective airline operation.
  • Establish strategic goals and direction for the team.
  • Develop, implement, document, and maintain standard procedures in all areas of OCC to reach the highest level of efficiency and flexibility in the company's flight operations.
  • Responsible for the overall management of the NavBlue software and other software and systems applicable to OCC.
  • Analyze irregular operations and make effective scheduling decisions as it relates to resource planning.
  • Prepare the annual budget for the OCC department and ensure strict compliance to approved budgets.
  • Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across the team and discipline.
  • Shape the culture of the team through action, presence, and reinforcement of behaviors.

Requirements:

  • Bachelor's degree in Management, Business Administration, or a related Aviation Management discipline.
  • Strong leadership capabilities with a minimum of 10 years of OCC-related management experience.
  • Experience in a similar Airline Management position and proven leadership ability.
  • In-depth understanding of the OCC functions as well as commercial and operational requirements of the business.
  • Knowledge of Regulatory requirements (CARs), Transport Canada Flight Time Limitations, Fatigue Risk Management (FRMS), and policies governing crewing logistics.
  • Experience with planning, evaluating, and adhering to department budget requirements.

Skills and Abilities:

  • Analytical skills, creative thinking, and problem-solving.
  • Ability to demonstrate great sense of diplomacy and tact without compromising the objectives.
  • Excellent English language communication skills (verbal and written).
  • Strong personnel management capabilities, capable of measuring employee performance, providing effective development and coaching opportunities.
  • Flexibility to support business travel and work outside regular office hours as required.

Competencies:

  • Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions.
  • Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration.
  • Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes.

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