Hotel Operations Coordinator

1 week ago


Leduc, Alberta, Canada Wyndham Garden Hotel Full time

We are seeking a skilled Hotel Front Desk Clerk to join our team at the Wyndham Garden Hotel. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.

Job Description

Key Responsibilities:

  • Register guests in a prompt and efficient manner, assigning rooms as needed.
  • Process arrivals and departures, taking care to ensure accurate room assignments and payment processing.
  • Take, cancel, and change room reservations as requested by guests or management.
  • Provide detailed information on hotel facilities, services, and local attractions to enhance guest stays.
  • Process guest departures, calculating charges and receiving payments accurately.
  • Familiarize yourself with emergency and safety procedures to ensure prompt response in case of an incident.
  • Contact guests to deliver wake-up calls as required.
  • Prioritize providing exceptional customer service to maintain a high level of guest satisfaction.
Required Skills and Qualifications

Essential Skills:

  • Demonstrated ability to work effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills.
Work Details

Work Setting: Our ideal candidate will have prior experience working in a hotel front desk environment.

Work Term: This is a permanent position offering opportunities for growth and development within our operations team.

Work Language: Fluency in English is essential for effective communication with guests and colleagues.

Hours: We offer a flexible schedule of 30-44 hours per week, allowing for a healthy work-life balance.



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