Security Specialist

2 weeks ago

Hamilton, Ontario, Canada Signal Security Full time
Job Title: Security Agent

At Signal Security, we are seeking a highly skilled and detail-oriented Security Agent to join our team. As a Security Agent, you will be responsible for conducting static security services for courtyards, offices, pools, and other high-value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety.

Key Responsibilities:
  • Conduct and deliver various dedicated services that reflect the company's values, expectations, and consistent service in alignment with site-specific instructions/post orders.
  • Write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
  • Consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations.
  • Interact with internal and external customers on site cultivating a customer service relationship while striving to provide peace of mind.
  • Communicate with the Advanced Dedicated Agent or the Dedicated Branch Supervisor to promptly report any customer or property-related information and concerns.
  • Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, vehicles, and devices, etc.
  • Consistently deescalate issues through communication in a professional and prompt manner.
  • Manage daily activities while meeting key benchmarks and expectations set by the Dedicated Branch Supervisor such as reporting standards and service quality.
  • Communicate with the Dedicated Branch Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs and post-order changes to ensure operational excellence and efficiency.
Requirements:
  • 18 years of age or older
  • High school diploma or GED
  • Pass background check and drug test
  • Must have reliable transportation
  • Complete training modules within first month
  • Excellent organization, oral, and written communication skills
  • Demonstrate a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times
  • Must be able to move equipment weighing up to 20 pounds

Signal Security is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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