Senior Solutions Designer

3 weeks ago

Toronto, Ontario, Canada Maarut Inc Full time
Job Description

Responsibilities

  • Design and develop technology solutions that meet client CRM application business requirements and project/initiative deliverables, based on client service specifications, standards, policies, best practices, and cost models.
  • Prepare comprehensive design proposals outlining recommended solution approaches, technologies, methodologies, and architecture, including high-level and detailed system architecture diagrams to illustrate components, interactions, and data flow.
  • Define required configurations and/or customization of the CRM application and related ADX portal to support required changes.
  • Develop plans for integrating various components, along with protocols for data exchange and communication, and assess identified solution code gaps to create high-level development plans.
  • Support software developers in building/merging code for custom screens to maintain the function of the VQRP+ application.

General Skills

  • Knowledge of CRM applications, operating systems, environments, database technologies, programming languages, and communication protocols.
  • Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures, and direction, cost models, and procurement processes.
  • Ability to gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environment, and standards.
  • Ability to participate in the development of solutions and provide advice on short/long-term CRM solution service development activities.
  • Knowledge of leading-edge technologies design criteria, security, and recovery procedures, preparation of technical specifications for installation, testing, and performance of integrated, multi-services systems; assess performance and capacity of existing systems, making recommendations for improving performance, and develop technical documentation.
  • Experience planning, migrating, implementing, and sustaining large complex system development projects.
  • Knowledge of technology developments, trends, and new products to evaluate application to client short- and long-term technology requirements.
  • Basic knowledge of project management methodology (e.g., PMBOK), analytical tools, and processes.
  • Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
  • Experience designing and developing large, complex, CRM applications.
  • Experience with systems evaluation to assess conditions, technical performance, and capacity of existing systems and determine need and feasibility of expansion, renovation, or replacement.
  • Excellent analytical, problem-solving, and decision-making skills, verbal and written communication skills, interpersonal skills, and negotiation skills, teamwork skills.
  • A team player with a track record for meeting deadlines.
  • Report progress, resolve problems, and report on a regular basis to Project/I&IT management.

Requirements

  • 10+ years Solution Design experience in enterprise applications and solutions.
  • In-depth knowledge of CRM platform (e.g., Microsoft Dynamics) and its features, including portal technologies such as ADX studio, PowerApps, building model-driven apps, Power portals experience an asset.
  • Demonstrated knowledge and experience of Microsoft 365 CRM development.
  • Experience in identity provider solutions integration.
  • Proven experience designing and implementing end-to-end CRM solutions that align with business objectives.
  • Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.
  • Strong understanding of data modeling, database design, and data architecture within a CRM context.
  • Experience with programming languages and scripting (e.g., C, JavaScript, Apex, Python) for customizations and integrations.
  • Knowledge of API integration methods to connect CRM systems with other applications.

Methodology, Problem Solving, and Analysis Skills

  • Demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.
  • Experience working in an agile development environment. Experience in providing Go-live support and conducting post-implementation reviews.
  • Ability to identify the root cause of problems and provide viable solutions.
  • Strong problem-solving skills to address complex business challenges and design appropriate solutions.
  • Ability to collaborate with cross-functional teams, including developers, analysts, and business users and testers.
  • Experience working with CRM vendors (e.g., Microsoft), understanding product roadmaps, and evaluating third-party integrations.
  • Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
  • Ability to perform data-driven decision-making to optimize CRM performance and functionality.
  • Creative thinking and the ability to devise innovative solutions to unique challenges.

Planning, Documentation, and Communication

  • Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.
  • Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.
  • Proficient in designing and documenting technical specifications, solution architecture diagrams, and data flow diagrams.
  • Ability to design and articulate complex technical concepts into executable development work packages for developers.
  • Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.
  • Experience presenting solution designs, project updates, and recommendations to management.
  • Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.

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