Technical Business Analyst
3 weeks ago
As a Technical Business Analyst at BlueRock TMS, you will play a pivotal role in driving our company's transition to a more product-driven approach. This exciting opportunity involves consulting with customers to leverage best practice templates built into our software, optimizing these templates based on tangible use cases, and ensuring that customers achieve maximum value from their TMS implementation.
Key Responsibilities:- Customer Consultation & Best Practices: Serve as the primary consultant for customers, guiding them on how to best utilize the TMS platform's built-in templates.
- Template Development & Optimization: Collaborate with the Product and Engineering teams to develop and refine best practice templates within the TMS software.
- Project Collaboration: Work closely with the Project Manager to design, implement, test, and deploy BlueRock TMS successfully.
- Product-Driven Strategy: Act as a bridge between the Professional Services and Product teams to ensure that customer insights are integrated into product development.
- Data Analysis & Reporting: Develop and maintain dashboards and reports to track the usage and performance of templates across customer implementations.
- Customer Success Collaboration: Partner with the Customer Success team to monitor customer satisfaction and ensure that template usage leads to positive business outcomes.
- Company devices (Macbook)
- Employee Participation Plan
- Employee Referral Program
- Commuting allowance
- Opportunities to take initiative and gain hands-on experience. Our motto: You learn by doing
- A vibrant international working environment
- Broaden your working experience in Europe, North America, and the Middle East.
At BlueRock TMS, we value our employees' growth and development. As a Technical Business Analyst, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our company.
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