Technical Support Manager
4 days ago
We are seeking a highly skilled Technical Support Manager to join our EUC team. The successful candidate will be responsible for leading a team of technical experts, managing service delivery, and driving process improvements to enhance customer satisfaction and team performance.
Responsibilities
The key responsibilities of this role include:
1. Team Leadership: Manage and develop a geographically dispersed team of EUC professionals, focusing on individual growth and team performance.
2. Service Quality: Oversee the planning, execution, and monitoring of IT services, ensuring high-quality support and timely resolution of technical issues.
3. Innovation: Identify areas for enhancement and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
4. Collaboration: Foster strong relationships with cross-functional teams to ensure aligned goals and objectives.
Requirements
To excel in this role, you should possess the following qualifications:
1. Experience: Minimum 2-3 years of experience in a helpdesk analyst role, with a proven track record of delivering exceptional customer service and technical support.
2. Skills: In-depth knowledge of Windows and MAC administration, as well as standard trouble-ticketing systems. Experience with Google Workspace/G-suite and Microsoft Office products is highly desirable.
3. Leadership: Proven leadership and management skills, with the ability to motivate and develop a high-performing team.
4. Certifications: Industry certifications such as ITIL are a plus.
5. Education: Bachelor's degree from an accredited university or equivalent experience.
EEO Statement
Pamentus Holdings Inc. is an equal opportunity employer committed to diversity and inclusion. We strive to create an inclusive workplace where everyone feels valued, respected, and empowered to contribute their best work.
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