Technical Support Manager

4 days ago


Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Manager to join our EUC team. The successful candidate will be responsible for leading a team of technical experts, managing service delivery, and driving process improvements to enhance customer satisfaction and team performance.

Responsibilities

The key responsibilities of this role include:
1. Team Leadership: Manage and develop a geographically dispersed team of EUC professionals, focusing on individual growth and team performance.
2. Service Quality: Oversee the planning, execution, and monitoring of IT services, ensuring high-quality support and timely resolution of technical issues.
3. Innovation: Identify areas for enhancement and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
4. Collaboration: Foster strong relationships with cross-functional teams to ensure aligned goals and objectives.

Requirements

To excel in this role, you should possess the following qualifications:
1. Experience: Minimum 2-3 years of experience in a helpdesk analyst role, with a proven track record of delivering exceptional customer service and technical support.
2. Skills: In-depth knowledge of Windows and MAC administration, as well as standard trouble-ticketing systems. Experience with Google Workspace/G-suite and Microsoft Office products is highly desirable.
3. Leadership: Proven leadership and management skills, with the ability to motivate and develop a high-performing team.
4. Certifications: Industry certifications such as ITIL are a plus.
5. Education: Bachelor's degree from an accredited university or equivalent experience.

EEO Statement

Pamentus Holdings Inc. is an equal opportunity employer committed to diversity and inclusion. We strive to create an inclusive workplace where everyone feels valued, respected, and empowered to contribute their best work.

  • Richmond Hill, Ontario, Canada Amico Corporation Full time

    Amico Corporation is looking for a Technical Support Director to develop and implement strategic plans for our technical support and installation services. The ideal candidate will have strong leadership skills, technical expertise, and experience in managing technical teams.This role involves overseeing all aspects of customer technical support, including...


  • Richmond Hill, Ontario, Canada Paymentus Full time

    Summary/ObjectiveThe primary role of the Manager, Product Support Operations team is to be a technical and personal leader to a team of customer success engineers.Essential Functions/ ResponsibilitiesCoach and mentor the members of the customer success team from both a technical and career perspectiveDemonstrate expert skill in troubleshooting the Paymentus...


  • Richmond Hill, Ontario, Canada Onico Solutions Full time

    The Technical Support Analyst (Bilingual) resolves technical issues with a timely response to telephone calls, email requests as well as provides desk side support.Responsibilities- Provide technical assistance and support for incoming service requests related to computer systems, hardware, software, remote access and mobile devices.- Monitor service desk...


  • Richmond Hill, Ontario, Canada Onico Solutions Full time

    Onico Solutions is a dynamic technology firm seeking an exceptional Senior Technical Support Analyst/Junior System Administrator to join our team. This role plays a critical part in supporting the comprehensive technology platforms for our clients, managing and coordinating all day-to-day activities while serving as a liaison between vendors and business...


  • Richmond Hill, Ontario, Canada ROSS Full time

    Job OverviewROSS is currently seeking a highly skilled Technical Support Analyst to join their team. The ideal candidate will have a combination of strong technical background and experience working with customers in a support role.The Technical Support Analyst will be responsible for supporting customers and/or service partners, resolving reported customer...


  • Richmond Hill, Ontario, Canada Onico Solutions Full time

    About This RoleWe are seeking a highly skilled Technical Support Analyst to join our team at Onico Solutions. As a Technical Support Analyst, you will be responsible for providing top-notch technical support to our clients and internal teams.Key ResponsibilitiesProvide expert technical support and guidance to clients and internal teams via phone, email, and...


  • Richmond Hill, Ontario, Canada Onico Solutions Full time

    About Onico SolutionsWe are seeking a highly skilled Technical Support Analyst/IT Administrator to join our team. This is a permanent position located in Woodbridge, ON with an annual salary of $60,000.00 – $65,000.00 per annum.Job DescriptionThe Technical Support Analyst/IT Administrator will be responsible for maintaining the company's IT desktops,...


  • Richmond Hill, Ontario, Canada ROSS Full time

    Our client is currently seeking a Technical Support Analyst to join their team. The ideal candidate will have a combination of a strong technical background and experience working with customers in a support role.Responsibilities:1. Responsible for supporting customers and/or service partners.2. Resolve reported customer issues in the areas of system...


  • Richmond Hill, Ontario, Canada Giesecke+Devrient Full time

    Job Summary We are seeking a Technical Support Specialist to join our team. In this position, you will be responsible for servicing and operating our Identification Solutions for government customers and regional authorities. This is a remote position with travel to client locations within North-, South- America and Caribbean, and based within Ontario....


  • Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time

    Job Description:About the RoleThe primary goal of this position is to provide top-notch technical support to clients and internal teams. The successful candidate will possess advanced troubleshooting skills, excellent communication abilities, and a strong understanding of software development.Key Responsibilities:Handle customer inquiries and resolve issues...


  • Richmond Hill, Ontario, Canada N. Harris Computer Corporation - USA Full time

    Silverblaze is looking for a Technical Support Engineer to join our team We are seeking highly skilled and adaptable Full Stack Technical Support Engineer. This role will be an integral part of our mission to deliver exceptional service and solutions to our customers. As a Technical Support Full Stack Engineer, you'll have the opportunity to tackle diverse...


  • Richmond Hill, Ontario, Canada Amico Full time

    Technical Support Coordinator (Engineering Support)Amico Group of Companies Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 9  manufacturing facilities employing over 1100 people across North America.We offer many opportunities for advancement...


  • Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time

    At Paymentus Holdings Inc., we're seeking a skilled Senior Technical Support Specialist to join our team. As a Customer Success Engineer, you will play a vital role in ensuring the satisfaction of our clients by providing exceptional technical support.About the RoleThis position is responsible for handling cases raised by customers and internal teams for...


  • Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time

    Job DescriptionThe primary role of this position is to provide technical support through advanced troubleshooting, root cause analysis, and code fixes for the Paymentus application.This involves interfacing with both internal and external clients via email and phone to resolve issues efficiently.Key Responsibilities:Handle cases raised by customers and...


  • Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time

    About the RoleAt Paymentus Holdings Inc., we are seeking a highly skilled Customer Success Engineer I to join our team. As a key member of our technical support department, you will play a vital role in ensuring the success of our customers by providing expert technical assistance and support.


  • Richmond Hill, Ontario, Canada Amico Full time

    Senior Manager, Project & Technical ServicesLocation: Richmond Hill, Ontario, Canada  About Us:Amico is a leading manufacturer of medical equipment, dedicated to delivering innovative solutions that enhance patient care. Our Mobility and Clinical divisions specialize in designing and manufacturing custom OEM products for healthcare environments, ensuring...


  • Richmond Hill, Ontario, Canada Onico Solutions Full time

    Senior Technical Support Analyst/Junior System AdministratorThe Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses...


  • Richmond Hill, Ontario, Canada Onico Solutions Full time

    We are currently looking for an experienced Oracle Primavera Unifier Specialist to fill a contract role with one of our clients in downtown Toronto. This is a part-time position that offers flexible work hours, allowing you to work from the comfort of your own home. As a Primavera Unifier Specialist, you will be responsible for providing remote support and...


  • Richmond Hill, Ontario, Canada Paymentus Holdings Inc. Full time

    Job Overview:We are seeking an experienced Implementation Project Manager to join our team. This role is responsible for leading implementations and ensuring timely delivery of projects. As the key resource for clients, you will work closely with cross-functional teams to establish processes and procedures that meet customer needs.Main...


  • Richmond Hill, Ontario, Canada Global Industrial Company Full time

    As a Technical Service Technician at Global Industrial Company, you will be responsible for delivering exceptional customer experiences through technical expertise and effective communication. If you're passionate about problem-solving and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity.About UsFor over 70...