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IT Specialist

1 month ago

Halifax, Nova Scotia, Canada Bulletproof Full time

IT Specialist


At Bulletproof, we're on a mission to make the world a safer place-one customer at a time.


As an IT Specialist, you'll dive into brain-twisting challenges where your ideas are the magic potion to our success.


You'll be part of a global impact story every day, working with a diverse team of experts who celebrate their differences and strive for equality.


Key responsibilities:



  • Answer incoming calls for technical/customer service support.
  • Respond to incoming emails concerning technical issues.
  • Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
  • Provide technical support of LAN, Desktop, and server devices.
  • Maintain enterprise Microsoft environments.
  • Create and manage tickets using service desk software.

Requirements:



  • A college certificate or diploma in information technology and/or have relevant experience and industry certification.
  • Possion for IT and desire to learn more about it.
  • Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
  • Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
  • Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
  • Familiarity with ITIL processes is an asset.

Are you ready to join a team of experts who are shaping the future of technology? Apply now and take the first step towards a challenging and rewarding career