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Customer Service Associate
2 weeks ago
Billyard Insurance Group - Milton is a leading insurance brokerage with a strong presence in Canada. Our company culture values excellence, innovation, and customer satisfaction. We strive to deliver top-notch service and provide our employees with opportunities for growth and development.
Job Summary
We are seeking a Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer support and resolving client inquiries and issues. You will also participate in ongoing training and professional development opportunities to enhance your skills and knowledge.
Key Responsibilities
* Provide customer support via phone, email, and chat.
* Resolve client inquiries and issues promptly and efficiently.
* Maintain accurate records of customer interactions and transactions.
* Utilize CRM systems to manage customer information and track interactions.
Requirements
* RIBO Licensed.
* At least 2 years of experience in customer service.
* Strong communication skills for phone, email, and chat interactions.
* Eagerness to participate in ongoing training and growth.
* Problem-solving skills to resolve inquiries promptly.
* Ability to achieve individual performance targets consistently.
* Experience using CRM systems for managing customer information.
Benefits
* Enjoy the flexibility of a hybrid work environment.
* Competitive compensation package.
* Ongoing training and development opportunities.
* Supportive work environment with room for growth.
Our Commitment
Billyard Insurance Group - Milton is committed to diversity, inclusion, and belonging. We foster an environment where everyone feels heard, welcomed, and included. We are an equal opportunity employer committed to fairness in employment opportunities.
