Service Manager
3 weeks ago
Velocity Truck Centres Canada is seeking a highly skilled Service Manager to lead our service department in Kelowna, BC. As a key member of our team, you will be responsible for the day-to-day operations of the service department, including preparing and meeting the department's annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers.
Key Responsibilities:
- Lead, mentor, and coach a high-performing team to ensure success in the performance of their duties.
- Effectively communicate job expectations to the service team.
- Conduct frequent team huddles to ensure strong communication within department.
- Identify and address trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
- Plan for and monitor the delivery of targets through individual recognition, performance reviews, people management, and rewards.
- Partner with the location and Human Resources in the recruitment and selection of talent.
- Support the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
- Maintain technician file for apprenticeship documentation and other payroll matters.
- Manage all payroll documentation.
- Model desired behaviors and contribute to creating a respectful work environment.
- Understand and enforce compliance to company policies, procedures, and Collective Agreements (where in place).
- Build genuine employee passion for all brands and champions elite customer service.
Requirements:
- Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry.
- Minimum 3 years demonstrated experience in successfully leading diverse teams.
- Strong verbal and written communication skills.
- Possesses analytical skills to evaluate data, make operational decisions, and solve difficult problems with effective solutions using logic and methods.
- Possesses a strong understanding of business principles and sound business judgement.
- Must be detail-oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with Excellent customer service skills.
- Proficient with Microsoft Office Suite.
- Experience working in a customer service-focused, high-volume, fast-paced environment.
What We Offer:
- Attractive Compensation: Competitive Base Salary.
- Work-Life Balance: Enjoy our accrued vacation time allotment.
- Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
- Financial Security: Plan for the future with employer RRSP matching.
- Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.
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