Bilingual Flight Attendant

2 months ago

Montreal, Quebec, Canada Flyrouge Full time
Job Summary

Flyrouge is seeking a highly skilled and customer-focused Flight Attendant to join our team in Toronto. As a Flight Attendant, you will be responsible for ensuring the safety and comfort of our passengers while providing exceptional customer service.

Key Responsibilities
  • Pre-Flight Preparation: Prepare the aircraft for customer boarding and ensure a keen awareness of the service and safety plan for the flight.
  • Customer Interaction: Communicate with customers through one-on-one interactions and general intercom announcements in a warm, friendly, and professional manner.
  • Service Delivery: Welcome customers and engage with them throughout the flight to create a comfortable, friendly environment.
  • Safety Procedures: Ensure mandatory safety procedures are followed.
  • Collaboration: Liaise with the flight deck crew (pilots) to ensure a smooth and well-operated flight with excellent customer communications.
  • In-Flight Service: Provide inflight snack, meal, and beverage service and the sale of onboard products.
  • Entertainment System: Operation of and assistance with the inflight entertainment system.
  • Customer Support: Assist customers with a variety of needs including carry-on baggage stowage, seating arrangements, and general comfort.
  • Incident Response: Handle onboard incidents and emergencies.
  • Medical Response: Handle a medical incident or emergency, including providing First Aid as required.
  • Aircraft Maintenance: Ensure the general orderliness of the aircraft.
  • Feedback and Reporting: Ensure customer feedback is shared with management and take an active role in helping management operate and evolve Flyrouge to provide the best possible customer experience.
  • Reporting and Compliance: Complete and submit required safety reports.
Requirements
  • Minimum 18 years of age.
  • Possess at least a high school diploma.
  • Hold a valid Canadian Passport without restrictions.
  • Live within 90 minutes of Toronto Pearson Airport or willing to relocate.
  • Able to obtain a Transport Canada security clearance.
  • Able to access the internet for last minute changes and communications.
  • Comfortable working at high altitudes in a pressurized cabin.
  • Customer service experience is an asset.
  • Flight Attendants conduct safety-critical work and as such, Flyrouge medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances.
Language Skills
  • Candidates who speak both English and French fluently are preferred.
  • Preference will also be given to candidates who speak the following languages in addition to English: Spanish, Portuguese, Arabic, Greek, Italian, Hebrew, Japanese, German, Punjabi, Hindi, Cantonese, Mandarin, and Korean.
Diversity and Inclusion

Flyrouge is committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees' unique contributions to our company's success. We believe in celebrating the diversity of our workforce and as an equal opportunity employer, we encourage all qualified individuals to apply.

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