Service Design Intern
3 weeks ago
The Service Design Intern is responsible for enhancing service design and dimensional tools to better support operational client needs. This role allows the selected individual to explore the many dimensions of the service design and dimensional operating team, learn and apply different business analysis concepts, and use their computer skills to improve CN's Service Design dashboards. During the internship, the Senior Manager, Service Design provides guidance and expertise to ensure successful implementation of these projects. The incumbent uses their initiative and communication skills and drives for continuous improvement to ensure the project achieves the agreed-upon milestones.
Key Responsibilities- Assist in the design and build of Key Performance Indicators (KPIs) dashboards in Power BI and Tableau.
- Collaborate with Service Design Managers to enhance existing tools.
- Collect KPIs data from multiple platforms for dashboarding and Power BI.
- Participate in data collection, analysis, and interpretation to aid in project development, performance evaluation, and regulatory compliance.
- Contribute to the preparation of technical reports, presentations, and documentation for internal teams and clients.
- Engage in cross-functional teamwork, sharing insights, and proposing innovative solutions to address challenges.
- Analyze traffic flows to minimize transit times.
- Create or modify Train Service Plans in Service Reliability Systems (SRS).
- Evaluate network obstruction data.
- Validate and organize network routing paths.
- Perform daily operational tasks to support the department.
- Advanced skills in Microsoft Office (Access, Excel).
- Looks for opportunities for continuous improvement and takes initiative.
- Proficiency in analytical thinking, problem-solving, and the ability to approach challenges creatively.
- Adaptability to a fast-paced environment and capacity to manage multiple tasks effectively.
- Initiative and eagerness to learn from industry professionals and contribute to projects.
- Able to perform well working independently as well as small team collaboration.
- Able to organize priorities and meet deadlines.
- Knowledge of SharePoint, Power BI, Tableau.
- Working towards a Bachelor's Degree in Computer Science, Information Systems, Data Science, Information and Technology Management, Mathematics, Engineering, or Physics.
*Any experience/education/skills/knowledge for these above would be considered as an asset.
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