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Lead Resident Advocate

2 weeks ago


Victoria, British Columbia, Canada Sunrise Senior Living Full time

As a Lead Caregiver at Sunrise Senior Living, you'll be part of a dynamic team that's dedicated to delivering exceptional care and services to our residents. We're seeking a highly motivated and compassionate individual to join our team in this critical role.

About the Role

In this role, you'll provide supervisory support to our Care Managers/Designated Care Managers during shifts, ensuring quality care and services are provided and documented consistently. You'll work closely with our team to deliver high-quality care and services, aligning with each resident's individualized Service Plan (ISP) and Sunrise policies.

Your duties will include taking attendance, managing call-offs/no shows, sending open shift messages, responding to shift requests, and supporting team members as they provide Activities of Daily Living (ADL) care and services. You'll also assist with meal service, coach team members on hospitality standards, accurately document care and services provided, review care manager documentation, and identify gaps in documentation by coaching team members.

In addition to these responsibilities, you'll be expected to ensure compliance with Sunrise's Timekeeping and Meal/Rest Period policies, monitor team member break schedules, and duration; ensure care managers clock in/out using correct job codes, and coach team members as required.

This is an excellent opportunity to develop your leadership skills and make a positive impact on the lives of our residents. If you're passionate about delivering exceptional care and services, we encourage you to apply.

Key Qualifications
  • High School diploma or GED strongly preferred and may be required per state regulations
  • Ability to read, write, communicate effectively with Care Managers, Community Managers, residents, and family members
  • Previous experience working with seniors and desire to serve and care for seniors
  • Demonstrates leadership competencies