Service Centre Support Specialist

3 weeks ago


Stellarton, Nova Scotia, Canada Backstage Full time

Role Overview:

In this exciting opportunity with Backstage, you will play a vital role in providing exceptional remote IT support to our teams across various locations. As a Service Centre Analyst, you will be responsible for resolving incidents and requests in a fast-paced environment, ensuring timely and efficient service delivery.

Key Responsibilities:

  • Provide remote IT support via standard contact channels (phone, email) for all incidents and requests.
  • Resolve incidents assigned within defined SLAs.
  • Communicate effectively with team members and stakeholders to ensure seamless service delivery.
  • Execute the Incident Management Process, including creating, managing, and resolving incidents in the ITSM tool.
  • Document knowledge opportunities and ensure accuracy of the knowledge base.

Requirements:

  • Undergraduate degree or DEC with a minimum of 2 years of relevant experience.
  • Experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Able to develop and interpret technical documentation.

What We Offer:

Backstage is committed to providing a competitive compensation package and a dynamic work environment. If you are a motivated and customer-focused individual looking to make a difference, apply today



  • Stellarton, Nova Scotia, Canada Backstage Full time

    Service Centre Analyst Role OverviewAt Backstage, we're seeking a skilled Service Centre Analyst to join our team. As a Service Centre Analyst, you will provide remote IT support for all incidents and requests in a 24/7, fast-paced environment.Key Responsibilities:Provide technical support via standard contact channels (Phone, Email, etc.)Resolve all...


  • Stellarton, Nova Scotia, Canada Backstage Full time

    Service Centre AnalystEmbark on a rewarding career with Sobeys Inc., a leading Canadian company, where your technical expertise contributes to our commitment to excellence and community impact.About the RoleWe are seeking a highly skilled Service Centre Analyst to join our team. As a key member of our IT support team, you will provide remote technical...


  • Stellarton, Nova Scotia, Canada Backstage Full time

    OverviewSobeys is a leading Canadian company with a strong commitment to excellence and community impact. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees.We are a family of 128,000 employees and franchise affiliates who share a collective passion for delivering exceptional shopping...


  • Stellarton, Nova Scotia, Canada Cooke Inc. Full time

    Cooke Inc. is a leading global seafood company with operations in various regions. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who contribute to the local economy and sense of community.Connors Transfer Ltd., a division of Cooke Inc., is seeking an experienced Truck and...


  • Stellarton, Nova Scotia, Canada Cooke Inc. Full time

    Cooke Inc. is a leading global seafood company with operations in various regions. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who contribute to the local economy and sense of community.Connors Transfer Ltd., a division of Cooke Inc., is seeking an experienced Truck and...


  • Stellarton, Nova Scotia, Canada Lawtons Full time

    Job Summary:We are seeking a skilled Pharmacy Relief Specialist to join our team at Lawtons Drugs. As a key member of our pharmacy team, you will provide exceptional customer service and support to our customers in a fast-paced retail environment.Key Responsibilities:Provide accurate and efficient dispensing of medications and other pharmacy products.Assist...


  • Stellarton, Nova Scotia, Canada Petro-Canada gas station Full time

    Petro-Canada gas station is seeking an experienced Inventory Management Specialist to join our team. As an Inventory Management Specialist, you will be responsible for managing and controlling inventory levels, ensuring accurate and efficient stock management. You will also be responsible for directing and advising staff engaged in providing records...


  • Stellarton, Nova Scotia, Canada Backstage Full time

    body{font-family:Arial,sans-serif;}h1{color:#00698f;}h2{color:#008000;}h3{color:#008000;}p{color:#333333;}Corporate Law Support RoleWe are seeking a highly skilled Corporate Law Support Specialist to join our team at Backstage. In this role, you will provide critical support to our legal department, ensuring the smooth operation of our corporate law...


  • Stellarton, Nova Scotia, Canada Petro-Canada gas station Full time

    Petro-Canada gas station is seeking an experienced Inventory Control Specialist to join our team. As an Inventory Control Specialist, you will be responsible for directing and advising staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services. You will also direct and control corporate...


  • Stellarton, Nova Scotia, Canada Backstage Full time

    OverviewSobeys Inc., a Top 100 employer in Canada, offers a rewarding career opportunity for a Pricing Strategy Optimization Specialist. This role is part of our Corporate Office Careers and involves supporting the Pricing Strategy Manager in executing pricing strategies across various categories.About UsWe are a family-owned company with over 1,600 stores...


  • Stellarton, Nova Scotia, Canada Lawtons Full time

    OverviewLeverage your pharmacy expertise as a Professional Pharmacy Relief Specialist in Nova Scotia with Lawtons, a leading Canadian company. We offer a comprehensive Total Rewards package designed to support the health and well-being of our teammates.Job SummaryWe seek a licensed pharmacist to provide exceptional patient-centered care across various...


  • Stellarton, Nova Scotia, Canada Petro-Canada gas station Full time

    Petro-Canada gas station is seeking a highly skilled Inventory Management Specialist to join our team. As an Inventory Management Specialist, you will be responsible for directing and advising staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services. You will also be in charge of planning,...


  • Stellarton, Nova Scotia, Canada Petro-Canada gas station Full time

    Job Summary: We are seeking an experienced Inventory Management Specialist to join our team at Petro-Canada gas station. As an Inventory Management Specialist, you will be responsible for directing and advising staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services.Key...


  • Stellarton, Nova Scotia, Canada Petro-Canada gas station Full time

    Petro-Canada gas station is seeking an experienced Inventory Management Specialist to join our team. As an Inventory Management Specialist, you will be responsible for directing and advising staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services. You will also direct and control...


  • Stellarton, Nova Scotia, Canada BRIGGS ROOFING AND SIDING LIMITED Full time

    Job Summary: We are seeking a skilled Construction Specialist to join our team at BRIGGS ROOFING AND SIDING LIMITED. The ideal candidate will have experience in construction, renovation, and woodworking, with a strong focus on safety and quality.Key Responsibilities:Measure, cut, shape, assemble and join materials made of wood, wood substitutes, lightweight...


  • Stellarton, Nova Scotia, Canada Petro-Canada gas station Full time

    Petro-Canada gas station is seeking an experienced Inventory Management Specialist to join our team. As an Inventory Management Specialist, you will be responsible for directing and advising staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services. You will also direct and control...


  • Stellarton, Nova Scotia, Canada Backstage Full time

    Gift Card Processing SpecialistAt Backstage, we're seeking a skilled Gift Card Processing Specialist to join our team. As a key member of our finance team, you'll be responsible for processing and shipping gift card orders for both internal and external customers.Key Responsibilities:Process and ship gift card orders in a timely and efficient mannerPrepare...


  • Stellarton, Nova Scotia, Canada Backstage Full time

    Are you looking for a rewarding career in the finance and supply chain industry? We have an exciting opportunity for a Gift Card Fulfillment Specialist to join our team at Sobeys Inc.About Us:We are a proud Canadian company with a rich history of delivering exceptional shopping experiences to our customers. With over 1,600 stores across the country, we offer...


  • Stellarton, Nova Scotia, Canada Petro-Canada gas station Full time

    About Our StoreNew Minas Running Man Grocery Mart is a dynamic and customer-focused retailer seeking a skilled Retail Sales Specialist to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service, ensuring accurate transactions, and maintaining a clean and organized store environment.


  • Stellarton, Nova Scotia, Canada Petro-Canada gas station Full time

    Petro-Canada gas station is seeking an experienced Inventory Control Specialist to join our team. In this role, you will be responsible for managing inventory levels, directing staff, and ensuring compliance with corporate governance and regulatory procedures.Key Responsibilities:Direct and advise staff engaged in providing records management, security,...