Customer Service Professional

2 weeks ago


Kelowna, British Columbia, Canada SKYTRAC Systems Ltd Full time

We are seeking a highly motivated Customer Service Professional to join our team at SKYTRAC Systems Ltd.

About the Role

This is a full-time, hybrid work opportunity that requires 40 hours of work per week. The ideal candidate will have 2 years to less than 3 years of experience in a related field and a college or CEGEP education.

Work Environment

The successful candidate will work in a dynamic environment with a permanent work term. Our company offers a competitive salary, and the estimated annual salary for this position is around $60,000 - $80,000 based on industry standards and location.

Responsibilities
  • Provide exceptional customer service via phone, email, and chat support.
  • Analyze customer issues, troubleshoot problems, and resolve complaints in a timely and professional manner.
  • Collaborate with internal teams to address customer concerns and implement solutions.
Requirements
  • Bachelor's degree in a related field (e.g., Business, Communications, or a related field).
  • Minimum 2 years of experience in a customer-facing role, preferably in a call center or help desk environment.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity targets.
  • Fluency in English is required, both written and spoken.
What We Offer
  • A competitive salary package.
  • Opportunities for growth and professional development.
  • A comprehensive benefits plan, including dental, disability, health care, paramedical services coverage, vision care benefits, and more.
  • A dynamic and supportive work environment.


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