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Design Consultant
2 months ago
About CB2
CB2 is a leading home furnishings retailer that offers high-quality, sophisticated design at an approachable price. Our mission is to provide an engaging and collaborative work environment that fosters creativity and teamwork.
Job Summary
We are seeking a skilled Design Consultant to join our team. As a Design Consultant, you will work with customers to help plan and design their spaces, providing elevated designs and delivering an exceptional customer experience.
Key Responsibilities
- Drive sales and customer satisfaction by providing enriching customer interactions and delivering elevated design offerings in-store and virtually.
- Create custom CB2 designs for customers using design tools, including moodboards, 2D floor plans, product lists, and style inspiration.
- Lead one-on-one design consultations, delivering projects in a timely manner and within determined timelines.
- Possess a clear understanding of CB2's brand aesthetics and merchandising strategy across channels, including store, online, and catalog.
- Deliver individual sales, KPI, and service goals, as well as engage customers on the sales floor by demonstrating effective sales techniques.
- Stay informed about market trends and industry developments.
- Actively listen to customers to identify their needs and communicate relevant products and services, such as loyalty programs and gift registry options.
- Provide exceptional customer service, ensuring all customers receive gracious, quick, and efficient service.
Requirements
- Understanding of basic design principles, including spatial planning, fabric selection, lighting, and interior design styles.
- Excellent communication skills and ability to translate CB2's brand vision and customer needs.
- Strong affinity for technology, including 2D and 3D tools, Google Suite, and video conferencing.
- Ability to stay up-to-date on current design trends.
- 1+ years of relevant experience in furniture sales, home decor design, or retail/customer service.
- Full-time roles require open availability to work flexible hours on weekdays, evenings, and weekends.
- Part-time roles require availability to work two or more weekend days and at least one weekday or night.
