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Financial System Administrator

2 weeks ago

Toronto, Ontario, Canada Hybrid Financial Ltd. Full time
Job Description

At Hybrid Financial Ltd., we are seeking a highly skilled Business Analyst to join our team. The successful candidate will be responsible for managing and maintaining our custom-built CRM platform, ensuring its efficiency, reliability, and enhancement.

The ideal candidate will have experience in CRM administration, strong technical acumen, problem-solving abilities, and excellent communication skills. They will work closely with internal teams to understand business needs and implement CRM enhancements, providing training and support to users to maximize CRM utilization.

Key Responsibilities:

  • Administer, configure, and maintain the custom-built CRM system.
  • Manage user access, roles, and permissions.
  • Monitor system performance and troubleshoot issues to ensure optimal functionality.
  • Work closely with internal teams to understand business needs and implement CRM enhancements.
  • Document system configurations, workflows, and processes.
  • Provide training and support to users to maximize CRM utilization.
  • Coordinate with developers for system updates, integrations, and feature enhancements.
  • Maintain data integrity and security within the CRM.
  • Generate reports and dashboards to support business decision-making.