Cage Cashier

 About this role

We are seeking a skilled Cage Cashier to join our team at Great Canadian Entertainment. As a Cage Cashier, you will be responsible for providing exceptional customer service and accurately managing financial transactions at our gaming site.

Key Responsibilities

• Deliver friendly, courteous, and efficient service to guests by handling financial transactions with the utmost skill and integrity.
• Accurately exchange gaming coins and tokens for cash and vice versa.
• Perform cash verification, detect counterfeit bills and/or gaming coins/tokens, and redeem foreign currencies for CAD and/or gaming coins/tokens using accurate exchange rates.
• Complete regular transactional logs accordingly.
• Effectively resolve guest complaints and comments regarding transactions/exchanges, working collaboratively with Cage & Coin Managers and Supervisors to ensure a smooth and efficient guest experience.

Requirements

• Completion of a secondary school diploma.
• 1+ years of experience in customer service and handling cash (preferably large volumes).
• Strong knowledge of cash, foreign currency, and other settlement types.
• Working knowledge of computer software and the ability to learn new software and systems.
• Strong mathematical aptitude, ability to work within a confined space, and good hand-eye coordination.
• Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, shift work environment.
• Excellent communication, multi-tasking, organizational, teamwork, and analytical skills.
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
• Acquire and maintain an Ontario SmartServe certification.

About Great Canadian Entertainment

Great Canadian Entertainment is a leading gaming and entertainment company in Canada, operating 25 properties across the country. Our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities, and over 500 hotel rooms. We strive to provide superior entertainment value and exceptional experiences to our guests.

What we offer

• An inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
• The tools and technology needed to delight our guests.
• The opportunity to work with and learn from diverse industry leaders.
• The freedom to innovate and try new approaches.
• An environment that values diversity as a source of strength.
• A chance to work with a company that prioritizes employee career development and growth.

Why work with us?

At Great Canadian Entertainment, we believe in creating a positive and supportive work environment that allows our employees to thrive. We offer a competitive compensation package, opportunities for career advancement, and a chance to work with a dynamic and diverse team. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.