Senior Store Operations Manager

6 days ago

Toronto, Ontario, Canada Farm Boy Full time

Company Overview


Farm Boy is a unique fresh food shopping experience that values its team members and customers. As we continue to grow within Ontario, we are excited to welcome new team members who share our passion for providing the best fresh shopping experience.



Job Description


This role is responsible for ensuring that all objectives and goals of the department and store are met and/or exceeded. The successful candidate will be responsible for the day-to-day management of specific aspects of the department, including ordering, merchandising, labour scheduling, and customer service.



Key Responsibilities:



  • Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals (financial results).
  • Team development, interviewing, training, reviews, coaching, motivation, and recognition, while maintaining a high level of confidentiality and trust.
  • Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
  • Responsible for retail operations and deliverables (inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
  • Participate in store coverage rotation as a Manager on Duty (opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
  • Ensure compliance with Safe Food Handling regulations as well as Health and Safety policies and procedures.
  • May be requested to undertake other related duties on a periodic basis.


Qualifications



  • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
  • Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Excellent organizational, interpersonal, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French shall be considered an asset.


Salary Range: $60,000 - $80,000 per year, depending on experience.


Work Environment: Our stores are fast-paced environments where you will be required to stand and walk for long periods of time during your shift. You will also be required to lift, carry, or handle heavy objects.


We Are an Equal Opportunity Employer

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