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Customer Service Team Lead

2 months ago

Guelph, Ontario, Canada BITTS Testing Services Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at BITTS Testing Services Inc. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service department and ensuring that our clients receive exceptional service.

Key Responsibilities
  • Team Management: Supervise a team of 3-4 customer service representatives, providing guidance and support to ensure they meet their performance targets.
  • Process Optimization: Analyze and improve existing processes to increase efficiency and productivity, resulting in enhanced customer satisfaction.
  • Performance Monitoring: Conduct regular performance reviews to identify areas for improvement and provide coaching to team members.
  • Inventory Management: Oversee the organization and maintenance of inventory, ensuring that stock levels are adequate to meet customer demands.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: Previous experience in a customer service or supervisory role is an asset.
  • Skills: Strong communication and interpersonal skills, with the ability to work in a fast-paced environment.
Work Environment

Our team works in a dynamic and fast-paced environment, requiring strong attention to detail and the ability to multitask. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.