Senior Director of Customer Advocacy

1 week ago


Old Toronto, Canada Tipalti Full time
Overview

Tipalti is a leading provider of automated payments and procurement solutions. We're seeking an experienced professional to lead our customer support operations and drive exceptional customer experiences.

Job Description

The Senior Director of Customer Advocacy will be responsible for developing and executing a comprehensive support strategy that aligns with the company's objectives. This role requires a strategic leader who can enhance service quality, drive operational efficiency, and foster a customer-centric culture within the organization.

Main Responsibilities:
  • Strategic Leadership: Develop and execute a comprehensive support strategy that aligns with the company's objectives.
  • Customer Support Management: Oversee the customer support operations, ensuring timely and effective resolution of customer inquiries and issues.
  • Cross-Functional Collaboration: Collaborate with engineering teams to facilitate technical support and troubleshooting for customers.
Qualifications:

To be successful in this role, you'll need:

  • Bachelor's degree in Business Administration, Customer Service Management, or a related field.
  • Extensive experience in customer support or related roles, with at least 5 years in a leadership position.
  • Proven track record of managing large support teams and driving performance improvements.
Salary

The estimated salary for this role is $120,000 - $180,000 per year, depending on experience.

Benefits:

Tipalti offers competitive benefits, including a flexible workplace, career coaching, and opportunities for professional growth and development.



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