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Client Experience Specialist
1 week ago
We're a global leader in client experience management and contact center business process outsourcing, with over 410,000 employees worldwide. Our hybrid organization combines work-from-home and on-site solutions, with 50% of employees working remotely.
Our core values include integrity, respect, professionalism, innovation, and commitment. Our culture emphasizes autonomy, progressive work environments, flexibility, innovation, inclusivity, and teamwork.
About the Role
This exciting role involves partnering with new clients to develop their first online advertising campaigns, driving significant impact on their business. The target-driven environment encourages individual growth, where you'll work towards personal targets and be part of a larger onboarding team.
Key Responsibilities:
- Engage assigned customers with deep-level insights, customer success strategies, upsell techniques, and strong relationship management.
- Serve as a trusted consultant, onboard, develop, and optimize advertiser's campaigns for long-term success.
- Develop business plans focused on driving customer goal achievement and maximize ROI.
- Meet productivity, upsell, and customer impact targets while handling a moderate volume of potential clients through outbound and inbound calls.
Requirements:
- Bachelor's degree or equivalent degree in a related field.
- Minimum 1-year experience in consultative selling, managing a portfolio of customers, identifying customer needs, focusing on customer goals, results, and satisfaction.
- Strong verbal and written communication skills, ability to pitch on the phone, and compose compelling proposals.
- Proven track record of meeting or exceeding targets, sales attitude, and desire to meet multiple KPIs and Sales Quotas.
- Knowledge of Google Ads or any Digital Marketing tool, understanding synergy between products, translating comprehensive marketing strategies into campaigns, and driving successful results.
What We Offer
- An established career path with self-assessments, virtual training, and guided curriculum for vertical and horizontal growth within our multiple lines of business.
- A robust career path with a full development plan and opportunity to grow in the organization.
- Paid 4 weeks of training, 2 weeks of leave, continuous learning, and progressive training specific to your tenure and skills.
- Competitive salary with incentive programs, positive and supportive environment, medical and dental benefits, Employee Family Assistance Programs, and Rewards & Recognition programs.
Schedule and Location
- Fixed schedule Monday to Friday, 9-hour shift from 9 AM to 6 PM.
- Candidates should be within travel distance from our primary location Yonge & Eglinton. Hybrid setup, 4 weeks of product training will be on-site.
