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Business Operations Manager

2 months ago

Surrey, British Columbia, Canada Sephora Full time
About the Role

We are seeking a highly skilled and experienced Talent and Business Operations Manager to join our team at Sephora Canada. As a key member of our operations team, you will be responsible for managing the People and Operations aspects of a specific Sephora store location.

Key Responsibilities
  • Talent Champion: Conduct final interviews for all key positions, utilizing the online applicant tracking system as needed to source, select, and hire candidates.
  • Training & Development: Manage all training-related functions within the store, in conjunction with the Store Director and Education partners to develop and execute the store's on-going training strategy.
  • Performance Assessment & Development: Write and deliver annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team, ensuring timely feedback for improvement is delivered and followed up on as necessary.
  • Operational Excellence: Lead the operations of the store, ensuring execution of all operations-focused processes for the store and that all are completed per company standard. Manage inventory of the store, including shipping, receiving, returning merchandise, cycle counting, and ensuring that all processes are completed within company guidelines and timeframes.
  • Entrepreneurial Spirit: Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll, as well as all other controllable expenses within the store.
Requirements
  • Two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
About Sephora

Sephora Canada is a leading beauty retailer that is passionate about finding and sharing beauty in the world. We are committed to providing an outstanding customer experience and are seeking talented individuals who share our passion for beauty and customer service.

We offer a competitive compensation package, including a salary range of CAD$53,200 - CAD$66,500, depending on qualifications and experience. We are an equal opportunities employer and welcome applications from diverse candidates.