Delivery Operations Manager Senior
6 days ago
About the Role
The Delivery Operations Manager is a key position at Staples Canada, responsible for overseeing the timely and efficient delivery of customer orders across assigned fulfillment centers. This includes managing fleet acquisition and maintenance, third-party delivery operations, and optimizing routes to ensure deliveries meet customer satisfaction goals.
This role requires strong leadership skills, effective cost management, and a commitment to meeting service goals while driving performance across both areas of responsibility. The ideal candidate will have experience in logistics and transportation, with a focus on fleet management and route optimization.
- Implement and support National and Regional Transportation strategies and programs consistent with company philosophy.
- Confer with Transport Director and Transportation Manager/Supervisor to improve transportation services to customers.
- Determine optimal equipment utilization and all other transportation and logistics opportunities in the fleet footprint.
Requirements
- Bachelor's Degree or higher in a related discipline (i.e. logistics, engineering, or business).
- Excellent leadership, interpersonal, and communication skills required.
- High degree of experience and comfort with various warehouse and delivery technologies (GPS, MPOD, etc.).
- Experience and working knowledge of transportation systems and processes, productivity standards, and technology.
- 3 to 5 years of progressive experience in fulfillment/delivery/logistics operation and fleet management (Minimum 2-3 years at management level).
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