Senior Operations Director
4 days ago
**About the Role:**
We are seeking an experienced Senior Operations Director to join our team at Amazon Canada Fulfillment Services, ULC - B85.
**Job Summary:**
The Senior Operations Director is responsible for overseeing all aspects of operations, including budgetary, people development, and performance objectives. This includes managing a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met, building positive employee relations, and developing leadership bench strength within the Fulfillment Center.
**Key Responsibilities:**
• Develop and implement quality initiatives, process change initiatives, and other Lean initiatives to enable functional areas and ultimately the FC to meet and exceed business plans.
• Oversee overall safety, quality, and performance, as well as customer experience, of either Inbound or Outbound operations.
• Set and clarify requirements and expectations for Operations and Area Managers, measure their performance, provide feedback, and hold them accountable for their performance and departmental results.
• Leverage Operations and Area Managers by sourcing and nurturing ideas, rolling them into improvement plans for functional areas.
• Take proactive steps to share best practices across departments, shifts, and among the network.
• Collaborate with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as provide needed support and resources for other staff initiatives.
**Additional Job Requirements:**
• Ability to lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching, and reaching below the waist and above the head.
• Frequent walking in the FC and around the area; facilities are over a quarter mile in length.
• Continual standing and/or walking an average of 5 miles daily.
• Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned.
• Ability to access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation).
**Basic Qualifications:
• Bachelor's Degree or 2+ years Amazon experience.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment.
• Prior experience with performance metrics, process improvement, and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination.
**Preferred Qualifications:**
• Degree in Engineering, Operations, or related field, and MBA preferred.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development through assignments in multiple FCs across the nation.
**Salary Range:** $120,000 - $150,000 per year, depending on experience.
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