Embedded Escalation Specialist
2 months ago
About the Role
Microsoft's Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. As a key member of the Customer Service & Support (CSS) team, you will play a critical role in delivering a seamless support experience for our customers.
Key Responsibilities
- Own, investigate, and solve highly complex customer technical issues, serving as a technical escalation point for other engineers.
- Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring of others.
- Deepen technical and professional proficiency to enable resolution of highly complex customer issues, through training and readiness.
- Act as a trusted advisor to the product group/engineering teams and drive Microsoft product, diagnostic, and support process improvements.
- Use business and technology insights to help shape strategy when engaging with customers, partners, and teams.
Requirements
- 7+ years of technical support, technical consulting experience, or information technology experience, or Bachelor's Degree in Computer Science, Information Technology (IT), or related field, and 5+ years of technical support, technical consulting experience, or information technology experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check.
- Knowledge or experience with Microsoft Defender for Office 365 (MDO) and/or message protection.
About Microsoft
Microsoft is a global leader in technology, committed to empowering every person and organization on the planet to achieve more. Our values of respect, integrity, and accountability guide our culture of inclusion, where everyone can thrive at work and beyond.
-
Embedded Escalation Specialist
1 month ago
Vancouver, British Columbia, Canada Microsoft Full timeJob SummaryWe are seeking a highly skilled Embedded Escalation Specialist to join our team at Microsoft. As a key member of our Customer Service & Support organization, you will be responsible for owning, investigating, and solving highly complex customer technical issues.Key ResponsibilitiesInvestigate and resolve complex customer technical issues, serving...
-
Embedded Escalation Specialist
2 months ago
Vancouver, British Columbia, Canada Microsoft Full timeJob SummaryWe are seeking a highly skilled Embedded Escalation Specialist to join our team at Microsoft. As a key member of our Customer Service & Support organization, you will be responsible for owning, investigating, and solving highly complex customer technical issues.Key ResponsibilitiesInvestigate and resolve complex customer technical issues, serving...
-
Embedded Escalation Specialist
4 weeks ago
Vancouver, British Columbia, Canada Microsoft Full timeOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering exceptional customer experiences. We're seeking a skilled Embedded Escalation Engineer to join our team and help us build a future where customers trust and rely on our products and services.ResponsibilitiesAs an...
-
Embedded Escalation Specialist
4 weeks ago
Vancouver, British Columbia, Canada Microsoft Full timeOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering exceptional customer experiences. We're seeking a skilled Embedded Escalation Engineer to join our team and help us build a future where customers trust and rely on our products and services.ResponsibilitiesAs an...
-
Embedded Escalation Specialist
1 month ago
Vancouver, British Columbia, Canada Microsoft Full timeOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering exceptional customer experiences. We're seeking a skilled Embedded Escalation Engineer to join our team and help us build a future where customers trust us not only for our products and services but also for our...
-
Embedded Escalation Specialist
1 month ago
Vancouver, British Columbia, Canada Microsoft Full timeOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering exceptional customer experiences. We're seeking a skilled Embedded Escalation Engineer to join our team and help us build a future where customers trust us not only for our products and services but also for our...
-
Embedded Escalation Specialist
3 weeks ago
Vancouver, British Columbia, Canada Microsoft Full timeOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering exceptional customer experiences. We're seeking a skilled Embedded Escalation Engineer to join our team and help us build a future where customers trust us not only for our industry-leading products but also for our...
-
Embedded Escalation Specialist
3 weeks ago
Vancouver, British Columbia, Canada Microsoft Full timeOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering exceptional customer experiences. We're seeking a skilled Embedded Escalation Engineer to join our team and help us build a future where customers trust us not only for our industry-leading products but also for our...
-
Embedded Escalation Specialist
2 months ago
Vancouver, British Columbia, Canada Microsoft Full timeAbout the RoleWe are seeking a highly skilled Embedded Escalation Engineer to join our team at Microsoft. As a key member of our Customer Service & Support organization, you will play a critical role in delivering exceptional customer experiences and driving business success.ResponsibilitiesInvestigate and resolve highly complex customer technical issues,...
-
Embedded Escalation Specialist
2 months ago
Vancouver, British Columbia, Canada Microsoft Full timeAbout the RoleWe are seeking a highly skilled Embedded Escalation Engineer to join our team at Microsoft. As a key member of our Customer Service & Support organization, you will play a critical role in delivering exceptional customer experiences and driving business success.ResponsibilitiesInvestigate and resolve highly complex customer technical issues,...
-
Embedded Escalation Specialist
3 weeks ago
Vancouver, British Columbia, Canada Microsoft Full timeOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering a seamless support experience to customers worldwide. As a key member of this team, you will play a critical role in building trust and confidence with our customers through exceptional technical support.Job SummaryWe...
-
Embedded Escalation Specialist
2 months ago
Vancouver, British Columbia, Canada Microsoft Full timeAbout the RoleMicrosoft's Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. As a key member of the Customer Service & Support (CSS) team, you will play a critical role in delivering a seamless support experience for our customers.Key...
-
Embedded Escalation Specialist
2 months ago
Vancouver, British Columbia, Canada Microsoft Full timeAbout the RoleMicrosoft's Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. As a key member of the Customer Service & Support (CSS) team, you will play a critical role in delivering a seamless support experience for our customers.Key...
-
Embedded Systems Specialist
3 weeks ago
Vancouver, British Columbia, Canada MistyWest Full timeAt MistyWest, we're seeking a skilled Embedded Systems Specialist to join our team. As a key member of our project team, you'll design and develop firmware for connected products, leveraging your expertise in BLE, WiFi, and LTE technologies. Your strong background in embedded Linux, RTOS, and unit testing will enable you to bring up and debug hardware using...
-
Embedded Systems Specialist
3 weeks ago
Vancouver, British Columbia, Canada MistyWest Full timeAt MistyWest, we're seeking a skilled Embedded Systems Specialist to join our team. As a key member of our project team, you'll be responsible for designing and developing firmware for connected products. Your expertise in embedded Linux, RTOS, and low-power applications will be invaluable in bringing our innovative projects to life.Key responsibilities...
-
Embedded Systems Specialist
2 weeks ago
Vancouver, British Columbia, Canada MistyWest Full timeAt MistyWest, we are seeking a skilled Embedded Systems Specialist to join our team. This role involves creating programs that interface with and control physical devices. The ideal candidate will have the ability to identify the core software/firmware requirements of a project, plan the architecture, and communicate it with the project team. They will work...
-
Technical Escalation Specialist
3 weeks ago
Vancouver, British Columbia, Canada Motorola Solutions Full timeJob DescriptionAs a Technical Escalation Specialist at Motorola Solutions, you will be responsible for taking ownership of customer support escalations from an engineering perspective and responding effectively to peers, management, and customers until full resolution has been achieved.ResponsibilitiesAnalyzing logs and other information related to incoming...
-
Embedded Systems Specialist
6 days ago
Vancouver, British Columbia, Canada MistyWest Full timeAbout the Role:MistyWest is seeking a highly skilled Firmware Engineer to join our team on a contract basis. As a Firmware Engineer, you will be responsible for creating programs that interface with and control physical devices.Key Responsibilities:Identify and plan software/firmware requirements for projectsCommunicate project architecture with the teamWork...
-
Embedded Systems Specialist
4 weeks ago
Vancouver, British Columbia, Canada MistyWest Full timeAbout the RoleMistyWest is seeking a highly skilled Firmware Engineer to join our team on a contract basis. As a Firmware Engineer, you will be responsible for designing and developing firmware for our connected products, working closely with our multidisciplinary team of project managers, engineers, and designers.Key ResponsibilitiesDesign and develop...
-
Embedded Systems Specialist
4 weeks ago
Vancouver, British Columbia, Canada MistyWest Full timeAbout the RoleMistyWest is seeking a highly skilled Firmware Engineer to join our team on a contract basis. As a Firmware Engineer, you will be responsible for designing and developing firmware for our connected products, working closely with our multidisciplinary team of project managers, engineers, and designers.Key ResponsibilitiesDesign and develop...