Branch Service Manager
2 months ago
**Job Summary**
Brandt is seeking a seasoned professional to lead our Field Operations team in the Southern Ontario region. As a Field Operations Manager, you will be responsible for providing strategic leadership and support to our customer-facing service teams.
**Key Responsibilities**
- Develop and execute a comprehensive business plan to drive profitability and growth in our service departments.
- Oversee the implementation of our customer support strategies, ensuring seamless execution across our branch network.
- Collaborate with our branch operations teams to identify areas for improvement and develop plans to enhance performance.
- Conduct regular financial reviews with your team to ensure alignment with business objectives.
- Develop and implement 5S and Lean principles to optimize branch operations.
- Ensure compliance with dealer audit criteria and collaborate with our CSA managers to provide consistent support.
**Requirements**
- Proven experience in heavy machinery dealer business practices.
- Strong understanding of customer support processes, particularly in service operations.
- Excellent interpersonal communication, negotiation, and conflict resolution skills.
- Knowledge of products, customers, markets, and competitors.
- Financial acumen with a focus on branch general ledgers.
- Ability to teach financial acumen to your managers.
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